Job Description
Monday - Friday 8:30am - 5pm Essential Duties and Responsibilities:The Medical Coordinator will collaborate with both housed and unhoused clients, facilitating communication with medical providers to ensure appropriate healthcare connections.The role involves conducting home visits and accompanying clients to appointments.Utilizing Certified Health Navigation strategies, the Medical Coordinator will ensure clients have access to comprehensive and suitable healthcare services to address their health, mental health, vision, and dental needs.This includes guiding them through the process of scheduling appointments and adhering to aftercare.Support the day-to-day operations of the site as needed Provide medical case management plans for clients.Inform and assist clients with obtaining benefits such as SSI, Medicare, food stamps, and prescription drug assistance.Refer eligible clients to and directly support engagement in CalAIM ECM and Community Supports, ensuring timely, accurate documentation and coordination with community providers.Identify the strengths of residents for asset-building and personal development as well as their needs for supportive services.Refer clients to services available within the community that meet specific needs or support progress.Research, identify, and link clients with resources such as health services.Establish relationships with government and community service providers.Support clients in advocating for their medical needs and getting connected to the proper medical support.Maintain the clients' comprehensive clinical record through detailed documentation.Act as the client's advocate as it relates to insurance coverage and financial assistance.Facilitate patient care by assessing patient needs, evaluating treatment options, creating treatment plans, coordinating care, and gauging progress.Perform head-to-toe assessments and recommend referrals as needed.Provide accompaniment and advocacy with clients during their medical appointments.Help clients with relapse prevention after they exit treatment.Educate clients about the health issues associated with tobacco/nicotine use.Identify community resources and alternatives to tobacco/nicotine use to support clients' well-being.Demonstrate the capability to promptly recognize and respond to emergency situations, including overdoses, while also possessing effective skills to de-escalate tense situations.Transports clients in the agency-provided vehicle for appointments as required.Responsible for the accurate and timely logging of notes in the ETO and EHR county system.Responsible for promptly notifying the manager of any work orders that need to be submitted or supplies that need to be ordered.Responsible for attending staff meetings, ensuring the timely completion of training, and accurately completing timecards.Perform related duties as assigned by the supervisor.Maintain compliance with all company policies and procedures.Education and/or Work Experience Requirements:This section outlines the essential knowledge, skills, and abilities required to perform the daily tasks and job duties listed above.High School Diploma or equivalent:A minimum educational requirement to demonstrate basic literacy and communication skills.Bachelor's or Master's degree in Social Work, Public Health, Healthcare Administration, or a related field.Must possess a current certification as a CNA (Certified Nursing Assistant), MA (Medical Assistant), EMT (Emergency Medical Technician), or be licensed as an LVN or RN.Previous experience in program management, preferably in a healthcare or social service setting.Experience in a homeless services setting:Prior experience working directly with individuals experiencing homelessness or substance abuse can provide valuable insight and knowledge.Excellent communication skills:Ability to effectively communicate with shelter residents, colleagues, and external stakeholders.Crisis intervention skills:Capacity to handle crisis situations and de-escalate conflicts.Empathy and compassion:Demonstrating genuine care and understanding for individuals experiencing homelessness.Ability to work in a team:Collaboration and cooperation with other staff, volunteers, and external agencies.Excellent computer proficiency (MS Office - Word, Excel and Google) Required Qualifications:Employment Eligibility Verification:Must provide documentation to establish identity and employment eligibility in compliance with legal requirements.This may include a U.S.passport, Permanent Resident Card, or other acceptable forms of identification.Negative Tuberculosis Test:Must provide documentation of a recent negative tuberculosis (TB) test result to ensure a safe and healthy work environment.Background Screening:Successful completion of a comprehensive background screening, which may include criminal record checks, employment history verification, and reference checks.Pre-Employment Drug Screening:Must pass a pre-employment drug screening to ensur