Job Description
DAYS: Monday – Friday HOURS: 8am –5pm JOB SUMMARY: Responsible for checking out patients after their visit and scheduling follow up appointments, as needed. Answers multi-line phone system and assists patients with questions and scheduling of appointments. RESPONSIBILITIES INCLUDE: Check-out patients per protocol; greet patients, determine required follow up appointment type and time frame, then schedule. Provide patient with AVS (After Visit Summary). Promptly and professionally answers telephone calls. Routes calls appropriately, offering voice mail, paging, or redirection of calls as needed. Facilitates patient flow and communicates delays with patients and clinical staff. Responsible for keeping the reception and patient waiting areas clean, and office files and equipment organized. Provides patients with any appropriate follow up paperwork. Facilitates any physician requests throughout the day. Sends out chart notes to referring doctors, as requested. Creates “Thank You” letters to referring doctors, as requested. PERFORMANCE EXPECTATIONS: Maintains patient confidentiality by complying with HIPAA guidelines. Attends all regular staff meetings. Ability to use multi-line phone system and capable of eliciting appropriate information to route calls to the appropriate person. Exercise a high degree of diplomacy and tact while multi-tasking, organizing and scheduling patients. Ability to prevent, calm, and/or defuse irate callers and patients by working with them to identify concerns. EDUCATIONAL REQUIREMENTS: High school diploma. College degree a plus. EXPERIENCE REQUIREMENTS: Minimum two years working in a medical office and/or receptionist position. Knowledge of electronic health records and word processing software. Familiarity with scheduling and rearranging appointments. Understanding of health insurance plans. Strong written and verbal communication skills. PHYSICAL REQUIREMENTS: Work may require sitting for long periods of time, and also stooping, bending and stretching. Position requires manual dexterity sufficient to operate a keyboard, operate a computer, telephone, calculator, copier, and such other office equipment as necessary. Employee must have normal range of hearing and eyesight. Position also requires viewing computer screens and typing for long periods of time and working in a fast paced environment. WORK ENVIRONMENT: Work is performed in a reception area and involves frequent contact with patients. Work may be stressful at times. The employee must be comfortable asking patients for money. Interaction with others is constant and interruptive. Contact may involve dealing with sick people.