Job Description
The Customer Service Technician is responsible for delivery and equipment management tasks for a district office, including customer delivery and pick-up of medical equipment; processing, cleaning, inspecting and testing equipment; and inventory maintenance.SHIFT:Monday-Friday, 12pm-8:30pm (on call 1 day every 3rd weekend) Holiday shifts as needed Pay:$21/hour Must speak fluent in English What You Will Do in This Role Safely load, secure, cleaning, inspecting and testing equipment and deliver medical equipment to customers.Retrieves equipment from customer locations, safely transporting the equipment back to the office.Educate and engage customers at the time of delivery, keeping customers informed on the features and functionality of the equipment Complete all paperwork and data entry accurately and in a timely manner to ensure accurate documentation for billing, inventory, and regulatory compliance.What You Need For This Role Be 21 years of age or older, with high school diploma or equivalent.Hold a current, valid, and unrestricted driver's license.Must have a safe driving record based on Agiliti policies.Have customer service experience.Prior work experience in hospital setting is helpful.Have basic computer skills.Be willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required to support a 24/7 schedule.Be able to lift and/or push up to 75 pounds.Be able to stand and walk for long periods of time.Be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.What Skills You Will Use in This Role Adaptability, Computer Literacy, Customer Service, Detail-Oriented, Interpersonal Communication, Problem Solving, Self-Starter, Teamwork, Working Independently, Written Communication It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities.Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports.Affirmative Action Policy Statements You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements.If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic.Please note, this includes the COVID-19 vaccination.Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.Job Type:Full-time Pay:$21.00 per hour Work Location:In person.