Job Description
Medical Front Desk Coordinator in a Family Wellness Chiropractic Practice Location: Houston, TX | Full Time | In Person | $18 to $25/hr based on experience ABOUT US Vital Family Chiropractic is a fast-growing, modern chiropractic practice in Houston dedicated to serving moms, babies, and families through neurologically-based, specific chiropractic care. Our mission is to empower every family we serve with hope, community, and healing. We are a team-doctor practice with a clear culture: high standards, warm energy, and a deep love for the families who trust us with their care. We move fast, we celebrate growth, and we expect excellence from each other and ourselves. WHO YOU ARE You are calm under pressure. When the phone rings, a baby is crying, and a patient has a question all at once, you do not shut down. You prioritize, you smile, and you handle it. You are growth-oriented. You do not just accept feedback; you welcome it. You look for ways to improve systems, not just maintain them. You are excited by tools like AI, practice management software, and anything that makes the team more effective. You are a people person who loves families. Babies, toddlers, pregnant mamas: this environment genuinely lights you up. You understand the sacredness of what families are walking into when they come to us. You are someone who shows up consistently. We are looking for a long-term team member who wants to grow with us for 2 to 5 years and sees this role as a career, not a placeholder. This role is NOT for someone who gets overwhelmed easily, struggles to receive feedback, or prefers a slow, predictable pace. Our practice is busy, growing, and always evolving. If that excites you, keep reading. WHAT YOU'LL DO Front Desk & Patient Experience: Be the first face patients see: warm, professional, and genuinely glad they are here Manage high-volume scheduling across multiple providers with precision Handle check-ins, check-outs, billing, and patient records with accuracy and care Answer phones and patient inquiries with clarity and enthusiasm Keep the office organized, well-supplied, and welcoming at all times Coordinate with the clinical team to ensure seamless patient flow Marketing & Content Support: Capture authentic office moments for social media content Schedule and manage practice social media accounts Support email campaigns and community outreach events Systems & Innovation: Actively learn and adopt new practice tools as we implement them Suggest improvements to workflows and front desk systems Participate in team training and contribute to a culture of continuous improvement YOUR SCHEDULE Monday: 10:00 AM to 6:30 PM Tuesday & Thursday: 11:15 AM to 6:30 PM Wednesday: 7:15 AM to 3:30 PM Friday: 8:15 AM to 3:30 PM Occasional evening or weekend availability required for community events. WHAT YOU BRING Proven experience in a fast-paced front desk, receptionist, or customer-facing role Genuine comfort and experience working with babies, children, and families Strong multitasking ability: you can hold multiple priorities at once without losing composure Proficiency in Google Suite; comfortable with Mac products and new technology Outstanding verbal and written communication skills A coachable mindset: you see feedback as a gift, not a threat Ability to maintain confidentiality with professionalism High school diploma or equivalent required Bonus points: wellness or chiropractic office experience, social media skills, AI tool experience, healthcare background WHAT WE OFFER $18 to $25/hr based on experience Professional development, team training, and seminars Employee wellness program Positive, purpose-driven work environment The opportunity to be part of a practice that genuinely transforms lives HOW TO APPLY Applications without a resume, cover letter, completed Indeed screening questions, and completed phone screening questions will not be reviewed. Steps Submit your resume and a cover letter explaining why you are the right fit for this specific practice Complete all Indeed screening questions Submit video after your resume has been reviewed by our team In-person interview with leadership Team culture fit assessment Final offer If you are a calm, growth-minded people-lover who thrives in purpose-driven environments, we would love to hear from you. Job Type: Full-time Pay: $18.00 - $25.00 per hour Benefits Employee di