Job Description
Front Office Coordinator – Hair Restoration Practice (Full-Time) Location: Fort Lauderdale, FL Company: Hair by Dr. Max Restoration Center Hair by Dr. Max Restoration Center is a physician-led practice specializing in advanced hair restoration. We’re looking for a polished, organized, and patient-focused Front Office Coordinator to support our day-to-day operations and deliver an exceptional experience from the first call to the final follow-up. This role is ideal for someone with experience in a dermatology, plastic surgery, med spa, or hair restoration environment who enjoys patient communication, scheduling, and supporting consultations in a fast-paced clinical setting. Key Responsibilities (Front Office) Greet patients and manage check-in/check-out, ensuring a welcoming and professional experience Answer incoming calls, respond to inquiries, and schedule appointments efficiently Call and follow up with incoming leads to answer initial questions and convert inquiries into scheduled consultations Coordinate consultations and support patient flow throughout the day Support hair restoration consultations by capturing high-quality before/after photos and microscope scalp images Maintain accurate documentation and patient records in the EMR system Assist providers during consultations as needed (non-procedural support) Maintain a clean, organized, and compliant front office and patient environment Collect and process all patient payments (consultation fees, deposits, balances, product purchases), issue receipts, and reconcile totals as needed Assist with administrative tasks such as confirmations, follow-ups, and general office coordination Qualifications 1+ year experience in a Dermatology, Plastic Surgery, Med Spa, or Hair Restoration setting required 2+ years experience in the above settings preferred Strong communication and customer service skills (in person + phone) Highly organized with excellent attention to detail Comfortable taking standardized clinical photos and using basic imaging tools Proficient with EMR systems and scheduling software Professional, dependable, and team-oriented Schedule Monday–Friday, 8:30 AM – 5:00 PM (30-minute lunch) Compensation Hourly pay (commensurate with experience) Why Join Us Work in a reputable, physician-led hair restoration practice Support a high-standard patient experience in a focused, quality-driven environment Collaborative team culture with opportunities to grow Job Type: Full-time Application Question(s) Do you have at least 1 year of experience in a dermatology, plastic surgery, med spa, or hair restoration setting? Preferred: Do you have 2+ years of experience in one of these settings? What EMR and scheduling systems have you used? Are you comfortable taking standardized before/after photos and microscope scalp images for consultations? Are you comfortable with phone-based lead follow-up and scheduling? Pay: $18.00 - $22.00 per hour Experience Dermatology, Med Spa, Plastic Surgery, or Hair Restoration: 1 year (Required) Language: Spanish (Preferred) Ability to Commute: Fort Lauderdale, FL 33308 (Preferred) Work Location: In person