Job Description
Verity is hiring for a Member Consultant II at our Auburn Branch. At Verity, we empower our member’s financial lives and create vibrant communities. Since 1933, Verity has been a local member-owned credit union. We are also the only financial institution in the Pacific Northwest that is a part of the Global Alliance for Banking on Values (GABV). How you can make a difference The Member Consultant II is responsible for enhancing our members’ lives by creating trusted relationships. This position will bring our experience standards to life in every interaction by making it easy to do business, finding ways to say “yes’, and valuing our members’ time. The Member Consultant II is primarily responsible for all member engagement including loan and account origination, new member onboarding, and cross-selling additional products and services to empower our members’ financial lives. This position will also assist with in-branch transactions and member service requests to ensure a seamless member experience. This individual will be agile and service focused, thrive in a dynamic team environment, and possess exceptional ability with interactive communication, decision making and problem solving. We know it is more than just a job… Verity has continued to maintain an open and positive work culture. We make sure people come first! Some ways we help employees live their best lives: Base Pay: This position has a salary range of $26.61 (minimum) to $39.92 (maximum), with a midpoint of $33.27. Starting pay is offered based upon an applicant’s experience and education relevant to the position. Commission / Incentive Pay: Eligible for monthly and quarterly bonuses. Paid Time Off: All Verity employees receive 11 paid holidays per year, as well as paid time off (PTO is combined vacation and sick leave.) PTO starts accruing immediately at a rate of 15 days per year. Benefits: Both full and part time employees (and their family) are eligible for medical, dental, vision, and basic life insurance, with a no cost option available for employee only coverage! Employees have the option to enroll in our 401k plan and receive an employer match up to 6%. Other Benefits: This position is eligible for annual cash bonuses up to 1% and a 1% profit-sharing bonus to 401k accounts based on company performance. Great Perks: Other Verity benefits include a wellness subsidy, a transportation reimbursement benefit and education reimbursement. ESSENTIAL JOB FUNCTIONS Adhere to the Verity Experience Process in every member interaction Listen to the member to understand their goals and help them build a plan to take action Originate, process, and onboard new members Originate, process and fund consumer, mortgage, and business loans Capture relevant member information and input it into our CRM system Protect our members’ confidence by adhering to security and compliance procedures Value our members’ time by accurately and efficiently processing transactions including wires, payments, and IRA distributions Assists with the branch operations, audits, and opening/closing procedures Collaborates with branch team to achieve individual and team goals Perform other job-related duties as assigned QUALIFICATIONS AND REQUIREMENTS Education and Experience: Minimum of a High School diploma or equivalent Minimum of 2 year experience in a financial institution Minimum of 3 years of customer service experience Knowledge, Skills and Abilities: Communication Proficiently: delivers clear verbal and written communication, breaks down complex ideas, actively listens, and paraphrases effectively. Analytical Thinking: Carefully reviews and analyzes situations, data, and documents to identify opportunities and potential risks. Problem Solving: Anticipates, identifies, and defines problems, seeks root causes, and implements practical solutions. Social Intelligence: Demonstrates empathy, emotional intelligence, and self-awareness in interactions, with advanced cross-selling and relationship-building abilities. Initiative: Actively seeks opportunities to contribute, works independently with purpose and ownership. Collaborative: Collaborates with teammates, offers assistance for mutual improvement with the pursuit of common missions, vision, values, and mutual goals Member–focused: Committed to providing an excellent member experience, anticipates and understands member needs to provide sound recommendat