Member Engagement Coordinator

Pay Plan Title: Coordinator Working Title: Member Engagement Coordinator FLSA Status: Non- Exempt Posting Salary Range: $54,106 - $67,210 Office Location: Remote within Trillium’s Catchment area (See requirements section for included counties) POSTING DETAILS: Make an Impact Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives. Why Work for Us ? Trillium believes that empowering others begins with supporting our team. We offer our employees: A collaborative, mission-driven work environment Competitive benefits and work-from-home options for most positions Opportunities for professional growth in a diverse inclusive culture Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities. If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today! What We’re Looking For Trillium Health Resources has a career opening for a Member Engagement Coordinator to join our team! The Member Engagement Coordinator is part of a dedicated team of professionals who serve as the front line of the organization who directly interface with members, family members, providers, and other stakeholders. The Member Engagement Coordinator has a focused role within the Member Engagement Unit to initiate interaction with Trillium members. They work with those members to engage and link them to services/supports provided through outreach efforts. This crucial role helps to guide members with making informed choices regarding but not limited to Tailored Care Management, Primary Care Providers and other identified resources to help them get on a path toward recovery and wellness that helps to improve outcomes for those members living with mental health, substance use, intellectual/developmental disabilities or traumatic brain injury. On a typical day, you might: Work in a Call Center environment taking inbound and making outbound calls to members determined to need outreach and engagement using data analytics. Complete all documentation without delay, including call notes, transfer notes, complaint documentation, completion of demographic information contained in the Registration or the Screening, Triage, Referral form. Promote satisfaction with the health plan and services through ongoing communication and timely follow-up on any concerns/issues. Assists Trillium members by linking them to services, completing screenings, sharing information, providing technical assistance, answering questions, and handling and/or resolving complaints. Ensures member engagement efforts are well documented for each attempt as needed to promote optimal health care and desired outcomes are achieved Employee Benefits: Trillium knows that work/life balance is essential. That’s why we offer: Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval. Work-from-home options available for most positions Health Insurance with no premium for employee coverage Flexible Spending Accounts 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook 401k with 5% employer match and immediate vesting Public Service Loan Forgiveness (PSLF) qualifying employer Quarterly stipend for remote work supplies Qualifications Required High School diploma/GED and minimum six (6) years’ experience working with the adult mental health, developmental disabilities or substance use population. OR Associate’s degree and minimum four (4) years’ experience working with the adult mental health, developmental disabilities or substance use population. OR Bachelor’s degree and minimum two (2) years’ experience working