Job Description
CareStream Advisory Group's mission is to help healthcare professionals find rewarding opportunities that align with their care philosophy. We are not a staffing firm or agency. CareStream does not hire for these positions—we identify and validate them from healthcare employers directly. Employer Industry: Healthcare Services Why Consider This Job Opportunity Salary up to $28.46 per hour Eligible for a CVS Health bonus, commission, or short-term incentive program Comprehensive benefits package including medical, dental, and vision coverage Opportunity for career advancement and growth within the organization Supportive and collaborative work environment Chance to make a positive impact on health plan members' experiences What To Expect (Job Responsibilities) Make outbound calls to members and medical facilities to coordinate appointments Schedule Primary Care Physician (PCP) appointments and ensure effective communication between members, clinicians, and doctors' offices Document all member interactions thoroughly and maintain accurate notes and records Meet department goals for quality, customer service, and productivity Support warm transfers to and from clinicians, doctors' offices, and other call center representatives What Is Required (Qualifications) Previous appointment scheduling and/or call center experience (inbound and/or outbound) required Intermediate skills in Microsoft Office, particularly Excel Fluency in speaking, reading, and writing English; bilingual English/Spanish is a plus Proven ability to prioritize and multi-task in a fast-paced environment High School Diploma or equivalent; or two years of relevant work experience (preferred) How To Stand Out (Preferred Qualifications) Experience working with call center technology systems (phone, QA, WFM) highly preferred Advanced understanding of call center or sales environment preferred Data-driven troubleshooting experience preferred Basic understanding of relational database functionality preferred #HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #ComprehensiveBenefits "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." #CareStreamAdvisoryGroup