Job Description
MEMBER SERVICES REPRESENTATIVE I (CONTACT CENTER) FULLTIME/PARTTIME:Fulltime TYPICAL HOURS WORKED:8:00am - 5:00pm Monday - Friday ; overtime hours as needed.Occasional travel may be required for meetings.EDUCATION REQUIRED:High school diploma or equivalent; college degree preferred.REPORTS TO:Manager of Member Services JOB REQUIREMENTS: Cash handling experience in an office setting, along with experience working with the public; Ability to use a calculator and computer, with data entry skills; Excellent verbal and written communication skills; Ability to use various office machines Attention to detail Must have valid driver's license.DESCRIPTION OF DUTIES:May perform any combination of the following duties in a Member Service capacity, in the Cashiering, Billing and/or Service Order areas (duties may include, but are not limited to): Communicate with customers/members by phone to assist with billing questions and concerns; respond to capital credit questions, and service order inquiries; Receive payment through cash register and at drive-through window; Collects and process payments in person, by mail, and electronically, including balancing. Performs data entry, updates address, telephone numbers, email addresses, create notes (knowing what level they should be entered under) and other relevant information. Promotes goodwill with members and general public by responding to their requests in an accurate, prompt, and courteous manner. Runs desktop deposits. May handle return checks, CRC notes. Communicate with customers/members by phone to assist with billing questions and concerns; enter contact tracking notes, and pay assist, be able to explain EZ Power and Shift to Save programs. File/scan daily work Set up accounts on bank draft/recur card draft. Have thorough knowledge of Smart-Hub Ability to calculate budget bills for an account and know the proper guidelines.Must be able to enter in all budget billing information into our software. Know guidelines for payment arrangements and be able to enter in the correct tracking information into our software. Working knowledge of account service statuses. Performs other duties as related to Billing and Service Order. Upon mastering above skills, may be introduced to additional training that will provide a good working knowledge of the billing and service order functions.WORK CONDITIONS/PHYSICAL REQUIREMENTS: Must be able to remain in a stationary position at least 75% of the time and occasionally move around the office to access file cabinets or office machinery; Must be able to operate a computer and other office machinery, such as a calculator, copy machine, or printer; Must be able to communicate/exchange accurate information effectively, both in the office and over the phone; Occasional moving of files and boxes up to 25 pounds.EMPLOYEE'S PRIMARY RESPONSIBILITY:It is the employee's primary responsibility, regardless of workload or conditions, to ensure: Safety for oneself; Safety for all his/her fellow employees; Protection for the public; Protection for company property and for public and private property; That all injuries and accidents are reported to his/her supervisor immediately.Anyone interested in and qualified for this position should apply at https://syemc.com/employment Job Type:Full-time Work Location:In person.