Member Support Manager

A company is looking for a Manager, Member Support. Key Responsibilities: Oversee team performance and ensure adherence to KPIs and quality expectations Mentor and develop Leads and Senior MSAs to strengthen operational leadership Monitor and report on KPIs, performance metrics, and member contact trends Required Qualifications: Experience managing and developing leaders Strong performance management and accountability mindset Ability to prioritize and operate with autonomy Operational and systems-oriented thinking Ability to balance business needs with team health