Job Description
Position Title: Dynamics 365 Developer (CRM / Power Platform Specialist) Openings: Multiple Location: Washington DC (hybrid and fully remote) Clearance: Secret Citizenship: US citizenship required for all positions About The Role Improvix Technologies is seeking experienced Dynamics 365 Developers to support mission-critical modernization and CRM initiatives at our customer federal agencies. These roles are ideal for engineers who have deep hands-on experience configuring, customizing, and extending Dynamics 365 — and who understand how to translate complex business processes into scalable CRM solutions within secure, compliance-driven environments. You will design and deliver Dynamics 365 solutions across modules such as Customer Service, Sales, and Field Service, while leveraging the broader Power Platform ecosystem — Power Apps, Power Automate, and Power BI — to build connected, end-to-end solutions. You'll work directly with federal stakeholders to modernize legacy CRM tools, shape platform governance, and guide adoption across the enterprise. Key Responsibilities Dynamics 365 Configuration & Customization Configure and customize Dynamics 365 modules including Customer Service, Sales, Field Service, and/or Finance & Operations based on program requirements Design and implement custom entities, forms, views, dashboards, business rules, and workflows within Dynamics 365 Develop plugins, custom workflow activities, and client-side scripts (JavaScript/TypeScript) to extend platform capabilities Build and maintain Model-Driven Power Apps integrated with Dynamics 365 and Dataverse Design and implement Power Automate flows that automate Dynamics 365 business processes and integrate with M365 and external systems Data Architecture & Integration Design Dataverse data models including entity relationships, security roles, field-level security, and business unit structures Develop and maintain integrations between Dynamics 365 and external systems using APIs, Azure Logic Apps, Azure Service Bus, and custom connectors Implement data migration strategies — mapping, transformation, cleansing, and validation — for legacy CRM data into Dynamics 365 Build Power BI reports and dashboards surfacing Dynamics 365 data for operational and executive reporting Platform Governance & Security Configure Dynamics 365 security model: roles, teams, business units, field-level security, and record sharing rules Implement and maintain solution layering, managed/unmanaged solutions, and environment strategy across dev/test/prod Ensure solutions comply with federal security, Section 508 accessibility, and data governance requirements Support ATO (Authority to Operate) activities and security documentation for Dynamics 365 deployments ALM, DevOps & Delivery Manage solution lifecycle using Azure DevOps or GitHub Actions with Power Platform Build Tools for CI/CD pipelines Conduct code reviews, enforce development standards, and maintain solution documentation including technical specs and runbooks Support testing, UAT coordination, deployment, and post-go-live troubleshooting activities Work in Agile/Scrum delivery teams — participate in sprint planning, backlog refinement, and demos with stakeholders Stakeholder Engagement & Enablement Collaborate directly with federal stakeholders to gather requirements and translate business processes into Dynamics 365 solutions Mentor junior developers and support citizen developers in extending and maintaining Dynamics configurations Produce technical documentation, training materials, and user guides for both technical and non-technical audiences Experience REQUIRED QUALIFICATIONS 5+ years of application development experience, with 3+ years focused on Dynamics 365 configuration and customization Hands-on experience with at least one Dynamics 365 module: Customer Service, Sales, Field Service, or Finance & Operations Strong proficiency in Dataverse data modeling, security model configuration, and solution architecture Demonstrated experience developing plugins, custom workflow activities, and JavaScript/TypeScript web resources Experience with Power Platform ecosystem: Power Apps (Model-Driven), Power Automate, and Power BI in a Dynamics context Experience integrating Dynamics 365 with external systems via REST APIs, Azure services, or custom connectors Understanding of Dynamics 365 ALM practices: mana