Job Description
Job Description SummaryAs a Clinical Applications Specialist (CAS), you will play a pivotal role within the GE HealthCare Imaging Applications team, serving as a trusted expert and training leader for GE HealthCare's Imaging portfolio. In this customer-facing, high-impact role, you will design, lead, and deliver transformative education experiences that empower technologists to confidently and effectively use GE HealthCare MRI equipment.Customer Experience OverviewYou will elevate the customer experience across the entire lifecycle—from pre-sale engagement and clinical training to seamless onboarding, workflow optimization, and ongoing post-installation support. Your work will extend beyond traditional training by focusing on enhancing clinical proficiency, strengthening user confidence, and supporting customers in realizing the full value of their GE HealthCare equipment. Through your subject-matter expertise and passion for customer success, you will ensure that every user maximizes the full potential of our Imaging solutions and delivers exceptional patient care.Essential ResponsibilitiesCollaborate and coordinate the delivery of customer training with a targeted integrated account management approach including sales, project management, and other service organization teams in accordance with the Order Configuration/terms and conditions.Develop product, clinical, and software knowledge, skills, and competence within the Imaging modalities.Correlate theoretical knowledge with clinical and product information to provide clinicians with the knowledge and the skills to obtain optimal performance from their GE HealthCare equipment.Provide pre-sale product clinical evaluations and/or educational sessions to potential customers in partnership with customers, develop and administer clinical training to the end-user personnel aligned with Sales Order Agreement (SOA) to deliver excellent clinical education to achieve high Net Promotor Scores (NPS).Drive realization of revenue through execution of on-site or remote clinical education delivery. Produce comprehensive, consistent, and timely completion of documentation requirements from pre through post training.Provide ongoing post-installation training and support as needed over the lifecycle of the product.Maintain customer relationships through proactive touches and communicate all relevant product and/or customer concerns or opportunities to the Management team, Field Sales, Marketing, Customer Loyalty Leads, and Technical Support regarding technical and clinical issues or how to improve the quality of the product or overall product offerings.Qualifications / RequirementsAssociate degree or equivalent and minimum of 3 years MRI patient scanning experience.Minimum 1 year patient scanning on GEHC equipment.ARRT, ARMRIT, or equivalent specific modality certification.Comfortable in a clinical/patient environment.Proficient use of software applications, such as Windows Outlook, Word, PowerPoint, and Excel and navigating other computer and web-based tools (intranet/internet/apps).Ability to learn specialized industry specific software and provide digital education and training solutions.Will be required to register with one or more vendor credentialing services by various customer hospitals.Required to travel extensively, 80+% (4-5 days per week including overnights and some weekends), within the territory via multiple modes of transportation (car, air travel, train etc.) as necessary. Company car will be provided where required.Desired QualificationsDemonstrated self-starter, self-directed, team-oriented individual who thrives in a fast paced, dynamic business environment and places personal and business integrity at forefront.Reside near Salt Lake City, UT.Benefits and CompensationRelocation assistance available.Salary range: $92,000.00 – $138,000.00 Annual.Eligible for performance-based incentive compensation, including cash bonus(es) and/or long-term incentives (LTI). Comprehensive benefits: medical, dental, vision, paid time off, 401(k), life, disability, accident insurance, and tuition reimbursement.LocationSalt Lake City, Utah (SLC)Equal Opportunity Employer StatementGE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.