Job Description
Job Description Summary *Cover Letter Required* Job Description Summary ABOUT THE NATIONAL ACADEMY OF MEDICINE (NAM) The National Academy of Medicine (NAM), established in 1970 under the name Institute of Medicine (IOM), is an independent organization of eminent professionals from diverse fields including health and medicine; the natural, social, and behavioral sciences; and beyond. With the authority of the 1863 Congressional Charter of the National Academy of Sciences requested and signed by President Abraham Lincoln, the NAM serves alongside the National Academy of Sciences and the National Academy of Engineering as adviser to the nation and the international community. The NAM’s mission is to advance science, inform policy, and catalyze action to achieve human health, equity, and well-being. About The Unit – Nam Office Of Communications The NAM Office of Communications develops and executes communications strategies to support the Academy’s strategic priorities and programs, including health system improvement, health workforce well-being, climate and health, mental health and substance use disorders, emerging science and technology, trust in health science, and beyond. The team manages the NAM’s digital platforms and publications and uplifts the expertise of NAM members, fellows, scholars, and volunteers. About The Position The Communications Associate, Digital and Design, reports to the Deputy Director of Communications and supports the daily execution of digital communications across the NAM Office of Communications, with a primary focus on website management and support. This role is ideal for a strong early-career digital generalist with demonstrated website experience who is eager to deepen that expertise while also contributing to email production, design support, and team operations. Website work will be the central focus of this position. In the first several months, the Communications Associate will work closely with the Deputy Director of Communications, our web vendor, and other team members to learn NAM’s website structure, workflows, standards, and priorities. Over time, this person will grow into serving as the team’s primary day-to-day point person for the website, helping ensure content is current, accurate, user-friendly, and aligned with communications goals. In addition to website responsibilities, this role will support email production, create basic visual assets, and provide administrative and operational support that helps the communications team run smoothly. This is an individual contributor role suited to someone who is organized, detail-oriented, digitally fluent, and excited to build practical expertise across core communications functions. Job Description ESSENTIAL JOB DUTIES Website Management & Reporting: Reporting to the Deputy Director, serves as a primary support staff for the day-to-day management, maintenance, and improvement of the NAM website, which is the central focus of this role. Build, update, and quality-check web pages in the content management system, ensuring accuracy, consistency, usability, and alignment with NAM standards. Identify and address routine website issues, including broken links, outdated materials, formatting problems, and basic functionality concerns, and liaise with external web vendors on more complex technical issues or larger web needs. Partner with communications staff and program teams to advise on how content and initiatives can be translated effectively to the web, with growing responsibility over time for recommending when a need calls for a web product and how it should be structured or presented on the site. Monitor website performance and user experience, track basic metrics, and help identify opportunities to strengthen content, navigation, and overall site effectiveness. Maintain practical documentation and guidance that support consistent web workflows and digital publishing practices. Email Production & Digital Outreach: Maintain NAM’s email platform and related workflows, including templates, audience lists, and distribution practices. Build, test, and send monthly NAM News, and support other team email sends as needed. Troubleshoot platform and delivery issues, keep newsletter design templates current, and ensure quality control across devices and platforms. Track NAM News performance and share findings to help improve strategy and distribution. Graphic Design & Visual Support: Support the development of basic digital design assets for communications needs, including web graphics, email headers, slide elements, event promotions, flyers, and other light collateral. Resize, edit, and optimize images and graphics for web and email use. Work within NAM brand standards to maintain visual