Job Description
Job Description The National Account Manager (NAM) serves as the primary relationship owner for a portfolio of LifeWorks? national clients, responsible for driving client satisfaction, operational execution, and profitable growth across assigned accounts. This role focuses on managing day-to-day client relationships, executing against account plans, and ensuring consistent delivery of services in alignment with client expectations and contractual commitments. The NAM partners closely with cross-functional teams?including Operations, Finance, Sales, and Marketing?to deliver results, strengthen partnerships, and identify opportunities for growth within existing accounts. The National Account Manager plays a critical role in maintaining strong client relationships while balancing operational execution, financial performance, and long-term account stability. LifeWorks Restaurant Group, an independently operated division of Aramark, designs custom solutions for clients looking to take amenities to the next level. Our team of forward-thinkers look at each opportunity as an experience?not a requirement?and deliver out-of-this world, truly sensory experiences, feeding company culture. From the beginning of each client relationship, the team at LifeWorks Restaurant Group establishes a transparency with its partners, from space design and delivery to marketing of the final, branded product. Learn more by visiting - Link here Home - LifeWorks Restaurant Group Compensation Data COMPENSATION: The Salaried rate for this position is $110,000.00 to $130,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance. Job Responsibilities Serve as the primary point of contact for assigned national account client(s), ensuring strong day-to-day relationship management Manage account performance against key client KPIs, service level agreements, and contractual commitments Execute against fiscal year objectives, including revenue growth, base business growth, profitability, and client retention Support contract management activities, including renewals, extensions, and compliance with contractual terms Identify and execute opportunities for account growth, including program enhancements and adjacency services (OCS, vending, micromarkets, etc.) Partner with Operations, Finance, and Sales to ensure consistent execution and resolution of client needs Support pricing execution, including audits and alignment with contract terms Partner with Billing & Collections to support AR performance and ensure timely resolution of outstanding balances Prepare and deliver client business reviews (monthly, quarterly, semi-annual), including reporting and insights Support onboarding and implementation of new clients transitioning into the portfolio Lead or support retention efforts for assigned accounts, including participation in renewal and RFP processes Maintain accurate account documentation and updates within systems (e.g., Salesforce) Qualifications Bachelor?s Degree required Minimum of 5?7 years of B2B account management, sales, or client relationship experience Experience managing large or multi-location accounts preferred Strong understanding of financial performance, including revenue, profit, and AR management Proven ability to drive account growth and retention Ability to manage multiple priorities across a portfolio of accounts Strong collaboration skills within a matrixed organization Problem-solving mindset with ability to address operational and client challenges Strong communication and presentation skills Education About