Job Description
Title: Network Escalation Engineer Department: Advanced Technical Services Location: Columbus, Ohio Job Summary IP Pathways is experiencing explosive company growth! In fact, we've doubled in size over the last couple of years and we'd like to consider you for a position on our growing team! The Network Escalation Engineer will be part of the IP Pathways engineering team and will participate in IP Pathways training and other company activities. This position must also provide a high level of professionalism and must possess excellent soft skills in addition to technical skills. The right candidate will not only have strong technical skills but also excel in communication, customer service, and mentoring junior team members. About the Role IP Pathways is seeking a Network Escalation Engineer to join our Advanced Technical Services Team. This team serves as the next tier and escalation level technical support to our customer base, as well as escalation for our product implementation team. This team is involved in client-facing support activities, implementation of network designs for cloud migrations, and advanced level management of client and company owned network infrastructure. As a member of the team, you'll play a key role by: Taking ownership of escalated network issues to ensure infrastructure performance and the highest level of client satisfaction. Identifying opportunities to automate, orchestrate, and optimize operational processes for greater efficiency and reliability. Mentoring and guiding other engineers, helping strengthen team capabilities and client outcomes. If you enjoy solving complex problems, streamlining technical processes, and building resilient systems that support clients' long-term success, this is the perfect opportunity for you. Responsibilities Lead troubleshooting and resolution of com