Job Description
Overview SymQuest, a Konica Minolta company, currently has an exciting opportunity for a Network Escalation Engineer! Priorities will be given to those residing in the following locations: South Burlington, VT, Rutland, VT, West Lebanon, NH, Plattsburgh, NY and Westbrook, ME. Responsibilities Provide advanced remote technical support to clients over the phone using remote control tools Conduct onsite advanced technical support at client location as needed Diagnose and resolve server, storage and network infrastructure issues Ensure client networks remain stable with maximum uptime through proactive and reactive technical support Work with application vendors in troubleshooting application performance and errors Possess the passion for providing great service and the desire to create "Raving Fans" Build solid, long-term relationships with team members and our clients Continue skills development; maintain proficiency in current technologies Essential Activities: Remote technical support of customer devices and networks (70%) Onsite technical support of customer network environments (10%) Administration - documentation and meetings (10%) Continual professional development (10%) Qualifications Minimum of a four-year college degree or equivalent experience Industry certifications from CompTIA, Microsoft, Cisco or Vmware Real world experience in an advanced level network administration or technical support role Strong communication and interpersonal skills Strong analytical and organizational skills Desire to "do what it takes" to solve technical challenges Advanced level knowledge of Server Operating Systems, Storage Area Network Architectures, Netw