Job Description
Shape the Future of Sales Channels at Vanguard: At Vanguard, our sales channels are at the heart of how we empower our Financial Advisor Services (FAS) sales crew. As we continue to evolve, we recognize significant opportunities to improve our existing platforms—especially our Mobile Channel—and prepare for the next generation of sales technology. We're seeking a New Channels Product Manager who will focus on advancing today’s mobile experience while piloting and developing the new channels that will define the future of sales technology. This isn’t just about incremental enhancements; it’s about reinventing how sales executives and financial advisors engage with digital tools—anticipating their evolving needs and contributing to a digital-first, modern sales experience. Role Overview The New Channels Product Manager is an individual contributor responsible for driving forward the mobile channel and shaping any new digital channels added to the Sales Product ecosystem. This role focuses on optimizing current mobile capabilities while exploring and piloting emerging technologies—including next-generation CRM extensions, mobile solutions, and potential agentic or AI-enabled channels. You will partner closely with cross-functional teams to deliver seamless, intuitive, high-performing solutions that enhance sales effectiveness and support business goals. Key Responsibilities Optimize the Mobile Channel Drive improvements to the Mobile Platform, focusing on workflow optimization, UX enhancements, and performance improvements for the sales crew. Identify user pain points and develop intuitive, modern mobile solutions to support day-to-day sales operations. Shape and Implement New Channels Assess, pilot, and recommend new technologies—including agentic CRM extensions, mobile innovations, and entirely new channels that may augment or replace existing tools.