Judge Group, Inc.
Job Description
Location: Detroit, MI Salary: $120,000.00 USD Annually - $150,000.00 USD Annually Description: You must be able to accept w2 employment without sponsorship. Not open for c2c arrangements. NICE CXone Architect (Remote - Client in Detroit) About the Role The NICE CXone Architect will lead the design and implementation of enterprise-scale contact center solutions, driving the migration from Cisco UCCE/UCCX to NICE CXone. This role defines the end-to-end architecture, ensures platform scalability and security, and provides technical leadership across integrations and deployment. Key Responsibilities Lead the migration from Cisco UCCE/UCCX to NICE CXone cloud solutions. Define the overall enterprise contact center architecture , ensuring scalability, security, and compliance. Design end-to-end NICE CXone architectures , including routing, channels, and workforce systems. Map Cisco capabilities to NICE CXone modules to ensure feature parity. Develop a migration roadmap , including phased cutovers and risk mitigation strategies. Define integration patterns for CRM, WFM, reporting, telephony, and middleware systems. Provide architectural guidance to developers, engineers, and cross-functional teams. Review and approve solution designs, scripts, and system integrations. Required Qualifications Deep expertise in NICE CXone architecture and Cisco UCCE/UCCX platforms. Strong understanding of SIP, VoIP, telephony , and cloud infrastructure (AWS/Azure). Experience with APIs, middleware By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help. Contact: This job and many more are available through The Judge Group. Please apply with us today!