Job Description
About This Job: As a Night Auditor at the Hampton Inn & Suites Newark Airport Elizabeth, you are the backbone of our overnight operations. You ensure the accuracy of financial transactions, provide exceptional guest service, and maintain a safe and secure environment throughout the night. This role is critical to the smooth operation of the hotel and directly impacts guest satisfaction and the integrity of our financial records. Job Duties and Responsibilities: Performs end-of-day accounting functions, including posting charges, balancing accounts, and preparing reports. Audits and reconciles all hotel transactions, identifying and correcting any discrepancies. Manages the front desk, handling guest check-ins and check-outs efficiently and courteously. Addresses guest inquiries, requests, and complaints, providing prompt and effective solutions. Resolves guest conflicts and handles challenging situations with professionalism and empathy. Operates the Hilton OnQ property management system for reservations, guest information, and reporting. Monitors hotel security and safety, responding to emergencies and ensuring a secure environment. Prepares and distributes daily reports to relevant departments, providing key operational insights. Manages cash handling procedures, ensuring accuracy and security. Contributes to revenue management by monitoring room availability and rates. Provides training and guidance to other front desk staff as needed. Exercises independent judgment and decision-making within established guidelines. Required Qualifications: Education: High school diploma or equivalent required. Associate's degree in accounting, hospitality, or a related field preferred. Experience: Minimum of one year of experience in hotel operations or a related customer service role. Previous experience with night audit duties preferred. Knowledge/Skills: Strong understanding of hotel operations and front desk procedures. Proficient in cash handling and balancing procedures. Excellent customer service and communication skills. Ability to resolve conflicts and handle difficult situations effectively. Solid data entry and computer skills, including experience with property management systems (PMS). Working knowledge of accounting principles. Strong problem-solving and analytical skills. Preferred Qualifications: Experience with Hilton OnQ property management system. Previous experience in a similar role at a Hilton property. Physical Requirements/Work Conditions: Ability to stand for extended periods of time. Ability to lift and carry up to 25 pounds. Must be able to work overnight shifts, including weekends and holidays. Work is performed in a typical hotel environment.