Night Auditor

Job Description The newest addition to Nashville’s neighborhood, THE PRINTING HOUSE HOTEL, a 187-room boutique hotel honoring Nashville’s rich printing heritage is hiring a NIGHT AUDITOR. We are seeking a dynamic, high-energy individual who enjoys curating experiences unique to each guest. Purpose Ensure guests have a welcoming, seamless, and pleasant stay by performing administrative duties and offering customer service while supporting financial reporting needs. Functions/Responsibilities Support all aspects of the guest experience. Organize pre-stay communications and planning, working closely with internal. departments to create seamless experiences for guests. Check guests in and out for their stay in a confident, professional, and personalized manner. Take hotel reservations accurately and efficiently. Maintain a comprehensive knowledge of hotel availability and current rates and/or special events. Ensure immediate response is given to all guest comments and concerns and assist in implementing corrective measures when necessary. Open, secure, and balance out shift banks to include the verification of all cash, credit card, and room charge transactions during all shifts. Audit and correct all guest charges and postings for the day. Reconcile daily sales activity and close accounts in preparation for the next day.• Prepare and distribute daily reports. Maintain accuracy with all accounting and billing procedures. Ensure all calls are answered in a courteous, professional, and efficient manner; maintain an accurate log of calls and ensure completion of all items. Possess fluent knowledge of local restaurants, special events, city attractions, amenities, and directions. Ensure open lines of communication with all departments and upper management at all times to ensure all hotel needs are met. Collaborate with the operations leadership team to establish department goals and metrics Assist in supervising overnight team members as applicable. Qualifications You have a High school diploma or general education degree (GED). 6+ months of related experience in the hospitality or service industry preferred.• You are available to work overnight shifts. You believe in hospitality, deeply and passionately. You are proficient with administrative duties and have strong computer skills. You can pick up on software programs quickly. You know how important relationships are and you find joy in growing and maintaining new ones. You use your time wisely and are an expert in prioritizing and multi-tasking. You're thorough, have excellent communication, and pay close attention to detail. You're patient and able to remain calm in stressful situations. You have a strong work ethic and can work both autonomously and with a team. Job Types: Full-time, Part-time Pay: $20.00 - $25.00 per hour Benefits 401(k) Dental insurance Employee assistance program Employee discount Health insurance Health savings account Paid time off Referral program Vision insurance Ability to Commute: Nashville, TN 37210 (Required) Work Location: In person