Job Description
Our Company Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home. Our Property Steamboat Springs is a Colorado icon, blending the best of luxury and western hospitality in the heart of the picturesque Yampa Valley. The staff here provide our Owners with everything they need to enjoy world-class recreation, dining, shopping, and leisure activities year-round. Our Core Values We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are. Be Authentic Practice Humility Cultivate Teamwork Value Time Be Trustworthy Benefits Team members have access to: Bi-weekly pay checks Employee Referral Rewards Holiday Pay Partial reimbursement assistance on Ski pass if working at least 30 hours per week for entire season between December and April Colorado Sick Time Accrual 401(k) with company match (after 90 days of employment) Employee Assistance Program (EAP) Local Perks and Benefits Opportunity for gratuities and seasonal Holiday Bonus Summary The Night Auditor is responsible for the overall safety and security of the property between the hours of 11:00PM and 7:00AM. This position works alone on-site overnight and must be self-motivated and able to handle many different emergency and operational tasks that may occur during those times. Essential Functions Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification. Essential duties and responsibilities may include, but are not limited to, the following: Must have excellent time management skills – There are multiple responsibilities each night and if you are not organized, some important jobs may be missed. Be calm under pressure – the property is under your care from the hours of 11pm-7am – be able to handle all situations that arise with calm confident professionalism. Be yourself and care genuinely about each interaction you may have. Nothing is more important than the moment you are in with each Owner/Guest. Always use Owners/Members/Guests names when meeting, answering questions, making deliveries, greeting or assisting Owners/Members/Guests in anyway. Answer telephones politely with absolutely attitude. Understand the telephone system and be able to transfer calls/deal with situations as they arise. Perform Check-in and Check-out services efficiently in the OPERA system Be able to record and log information, and then produce a nightly report to share with each department every morning. Be able to communicate effectively with each department and each department head. Use and understand the computer system for reservations, reports (you will be producing specific reports each evening), services, billing, work orders, and activity scheduling. Be comfortable enough with the computer system to produce the day ending Night Audit. Know the building layout. You will be making multiple rounds around the property each night. Be constantly alert and have an eye for detail; you are the eyes and ears of our team, and you are able to observe the property at a time that allows you to see everything. Report all that you see. Re-stock Spa/Pool towels each night and bring dirty towels back down to the Laundry Room from the Spa, Pool, Wine Room restrooms (then restock), Locker Room restrooms (then restock), and Lower Lobby restrooms (then restock). Run Laundry Washing Machines and Dryers. Must be comfortable with training in emergency procedures. Including but not limited to fire panel reading and elevator monitoring. Open the Fitness Center each morning before you prepare breakfast. Prepare Grab and Go breakfast each morning in the Wine Room and refill each water container with fresh ice and water. Maintain general cleanliness throughout the Lower Lobby entryway and Members Gathering Room; vacuum carpets in the Lower Lobby, clean windows, shovel snow, remove