Job Description
Job Title: NOC Technician Tier 1 Job Type: Full-time Pay: $16.00 – $22.00 per hour Job Overview Talkie Communications is seeking a detail-oriented and customer-focused Tier 1 NOC Technician to join our growing Network Operations Center team. In this frontline role, you'll monitor network performance, respond to service incidents, and provide Tier 1 technical support for our Internet, Cellular, TV, and Home Phone services. You'll also work directly with customers both on the phone and in person at our storefront , assisting with walk-in requests related to billing, account setup, service inquiries, and device configuration. Customer service is our number one priority —this role blends hands-on tech support, excellent communication, and a friendly, helpful presence to ensure fast, accurate, and positive customer experiences. Key Responsibilities Monitor and respond to network alerts and support tickets in a timely, prioritized manner. Troubleshoot Tier 1 technical issues for Internet, Cellular, VoIP/Home Phone, and TV services. Answer inbound calls, emails, and chats, resolving service and billing inquiries with professionalism. Make outbound calls to follow up on support tickets, assist with onboarding, or confirm resolution. Greet and assist walk-in customers at our storefront locations with: Bill payment Service requests or upgrades Cellular device setups and activations Equipment returns or pickups General account questions and support Accurately log customer interactions, diagnostics, and outcomes in our ticketing system. Escalate advanced issues to Tier 2 support or field operations teams when appropriate. Stay current on company services, product offerings, and internal processes. Preferred Qualifications High school diploma or equivalent (technical certifications are a plus). 1+ year experience in help desk, NOC, or ISP technical support. Previous call center experience is a major plus. Experience working in a customer-facing environment, such as a retail store or front desk. Strong communication, documentation, and problem-solving skills. Basic understanding of networking (IP, DNS, DHCP, Wi-Fi). Proficiency with support tools and systems (e.g., Freshdesk, Zendesk). Ability to multitask and remain calm under pressure. Willingness to work rotating shifts, including evenings or weekends. What We Offer Competitive pay with growth and advancement opportunities. Full training and on-boarding support. A collaborative, supportive team environment. Professional development and certification opportunities. Comprehensive benefits including: 401(k) Health, dental, and vision insurance Paid time off Employee Discount On-the-job training Shifts Available Morning, evening, and night (rotating schedule) 5 Day work week, not reserved to M-F Day Shift (Preferred) Night Shift (Preferred) Apply Today If you're passionate about technology, customer service, and want a role that mixes technical troubleshooting with real-world interaction—including working face-to-face with customers—we’d love to have you on the Talkie team. Job Types: Full-time, Temp-to-hire Pay: $16.00 - $22.00 per hour Benefits 401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance Work Location: In person