Job Description
Summary: Highly responsive Systems Technician delivering end-to-end desktop and user support in a fast-paced, client-facing enterprise environment. Proven ability to resolve complex hardware and software issues, support Windows 10/11 platforms, and manage device lifecycle operations while maintaining high service levels and user satisfaction. Recognized for strong collaboration with Help Desk and Infrastructure teams to reduce downtime and improve user experience. Monday - Friday 10:00 a.m. 6:00 p.m. Essential Duties and Responsibilities: Diagnose and repair hardware-related problems in a Windows 10/11 environment. Install, configure, and deploy workstations, peripherals, and printers Provide hands-on support for desktops, digital senders, and printers in a high-demand environment Decommission legacy hardware and manage equipment refresh cycles Maintain accurate records of IT inventory, asset tracking, and device assignments Coordinate with cross-functional IT teams to escalate and resolve systemic issues Communicate effectively with users, HelpDesk and Management on service status and issue. Meet or exceed SLA targets for response and resolution Deliver white-glove support to end users, including attorneys and staff Knowledge, Skills, and Abilities Required: Strong oral and written communication skills. Collaborate extensively with colleagues to resolve user issues. Ability to work independently, manage priorities, and meet deadlines in a fast-paced legal environment. Working knowledge and functional understanding of Windows-based systems. Must be able to unpack, move, and install IT equipment weighing up to 50 pounds with no restrictions. Will need to frequently traverse around the office transporting equipment to various desk locations and basement storage and frequently stoop, crouch, and reach to setup/remove computers/pull cords under desks and in server closets. Experience working in customer-facing roles. Able to identify and replace defective parts and track replacement parts meeting Service Level Agreement (“SLA”) requirements. Must be flexible in adjusting schedule to accommodate the needs of the Department and the Firm. Education and Experience: Bachelor’s degree a plus. Minimum of one year’s experience in imaging and installing computer equipment. Experience with the Service Now ticketing system a plus. Law firm environment a plus. Two years or more of relevant experience in a similar role. Ability to lift and move IT equipment (up to ~50 lbs) Frequent movement across office environments for setup and support Experience with: Desktop Support, Printer Support, End User Support, Troubleshooting, Windows 10 and 11, Imaging, Hardware, Printers, Help Desk Support, Active Directory, Printer Repair and Servicing, Technical Support, Desktop Troubleshooting, Printer Hardware, Installation, Inventory Management, Desktop Hardware, Hardware Installation, Customer Service. Working Conditions: Normal office environment with little exposure to excessive noise, dust, temperature, etc. Wachtell, Lipton, Rosen & Katz provides competitive compensation and benefits to its employees, ensuring that we attract and retain the most talented individuals. The expected base salary for this role ranges from $75,000 – $85,000. The base salary offer is based on a variety of factors which includes, but is not limited to, qualifications, education and experience. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements. Welcome to our employment section. Here you can view our current job openings and apply for positions online. Wachtell, Lipton, Rosen & Katz does not accept unsolicited resumes from recruiting or employment agencies for permanent or non-permanent positions. Wachtell, Lipton, Rosen & Katz is not responsible for any fees related to unsolicited resumes submitted from recruiting or employment agencies. Only resumes sent directly to the Human Resources Department will be considered for review. Only those candidates selected for an interview will be contacted by a member of our Human Resources department.