Job Description
Description The Nurse Education Manager is an advanced role involving the management, assessment, planning, coordination, implementation and evaluation of clinical and educational activities, including orientation, staff development and competency assessments. Responsibilities PATIENT EXPERIENCE Leads nursing practice using the tenets of the Professional Practice Model of Relationship Centered Care and the Care Delivery Model of Modified Primary Nursing for the promotion of the patient experience Demonstrates proficiency in all aspects of Hourly Care Checks and role models expected behaviors. Ensures the integration of Care Checks into clinical activities to enhance Relationship Centered Care. Validates staff competency in Care Checks and provides consistent meaningful feedback with more focused feedback as needed. Communicates quantitative and qualitative information regarding the patient experience to the staff and the Interdisciplinary Patient Care Team. Collaborates with the Nurse Manager/Assistant Nurse Manager/physician dyad and escalates concerns as appropriate. Follows up on all patient concerns in a timely manner and provides service recovery as needed. Demonstrates caring, respect, compassion, empathy and active listening through dialogue, body language and actions. CLINICAL/TECHNICAL SERVICE Oversees the development and implementation of the nursing education budget, including capital equipment allocation, and makes recommendations according to MSHS financial goals. Maintains, reviews and evaluates educational record keeping and reporting systems and modifies as necessary. Conducts and participates in meetings related to area of assignment. Conducts and participates in research activities including pilot studies/initiatives related to education, healthcare management, clinical practice and other associated areas. Demonstrates the knowledge, skills and communication techniques necessary to provide care, based on physical, psychosocial, educational, safety, and related criteria, appropriate to the age of the patients served in assigned area. Age Specific Competencies (Neonate/Infant, Pediatric, Adolescent, Adult, Geriatric) Identifies physical, behavioral and emotional characteristics typical for the age group. Modifies approaches based on patient age-specific needs and responses to treatment. ADMINISTRATION/OPERATIONS Implements Relationship Centered Care as the Professional Practice Model and Modified Primary Nursing as the Care Delivery Model with support of Hourly Care Checks. Maintains patient/employee confidentiality in the management of information. Observes established MSHS mandatory educational requirements. Reviews and formulates departmental and program objectives in accordance with corporate policies, strategies and goals. Participates in the management of external consulting services i.e. schools of nursing, consultations with professional experts. Acts as a management representative for the MSHS or department on committees as designated. Participates in the formulation of departmental policies and procedures based on evidence, best practices, and expert opinion. Acts as resource person for staff as regards Department of Nursing policies and procedures. Participates in the recruitment and retention of hospital staff. Evaluates staff competencies and compliance with patient care and unit documentation requirements. Participates in the ongoing and annual evaluation and performance improvement plans of employees and shares feedback with the Clinical Nurse Managers/Associate Directors/Directors and Senior Directors accordingly. Evaluates all newly hired/transferred staff and participates in the decision to pass the probationary period. Acts as a management witness in disciplinary activities. Supports implementation of the mission, vision, goals and objectives of the department, throughout the clinical service and individual patient care units. Evaluates nursing staff performance and mentors, coaches, counsels and disciplines staff as needed. Encourages, recognizes and rewards staff participation in quality and safety initiatives, compliance and successes. Facilitates organizational change initiatives by using effective strategies. Influences patient care decisions, facilitating patient throughput and acting as a resource person for the unit/clinical service area. Leads a shared decision-making model by establishing a structure of shared governance, just culture and staff engagement in practice councils, departmental meetings and initiatives. Interprets and imp