NV Call Center Remote Customer Service Representative

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Health Insurance Services Why Consider This Job Opportunity Salary of $17.00/hr. plus performance incentives Opportunity for career advancement and growth within the organization Work remotely from the comfort of your home Supportive and collaborative work environment Paid training and generous paid time off (PTO) 401K match and Individual Coverage HRA (ICHRA) offered What To Expect (Job Responsibilities) Handle inbound and outbound calls, providing exceptional customer service Manage customer accounts and deliver technical support as needed Perform application data entry and assist with online chat inquiries Follow defined procedures and policies while interpreting customer needs Engage in extensive self-study and training, passing required exams for certification What Is Required (Qualifications) Must be 18 years of age or older Moderate to advanced computer skills with a high level of comfort learning new technology Excellent verbal and written communication skills Ability to maintain a dedicated, private, and secure workspace Committed to full attendance during the paid 3-week training period How To Stand Out (Preferred Qualifications) Previous experience in customer support or technical support roles Familiarity with Group and/or Individual health insurance or the Affordable Care Act Prior experience in a call center environment Knowledge of CRM systems and practices Spanish bilingual skills are a plus #HealthInsurance #CustomerService #RemoteWork #CareerGrowth #TrainingProvided We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #ResonanceCXPartners