Job Description
About the Company: Impact Funeral Partners (IFP) is a fast-growing funeral home organization headquartered in Lehi, Utah. Founded in 2020, IFP was built on a simple but ambitious idea: bring together the best people, practices, and ideas to set the standard of care in the funeral profession. The company is guided by four core values: Seek to Understand, Commit to Excellence, Dare to Lead, and Dream to Impact. Today, IFP owns and supports 85+ funeral home locations across the country. IFP focuses on empowering local operators, providing the people, practices, and infrastructure that let them focus on what matters most: honoring lives and comforting families. Role Overview: The Office Administrator is the operational backbone of our Show Low location, keeping families informed, documentation moving, and the team supported. You'll be a calm, organized presence that families encounter from their very first interaction with us, and a dependable partner to the funeral directors and location leadership who count on you every day. Key Responsibilities: Serve as the primary point of contact for families by phone, email, and in person, with warmth and professionalism Coordinate and process death certificates, burial permits, and all required documentation Manage scheduling for arrangement conferences, services, and staff Handle accounts receivable, invoicing, and general bookkeeping tasks Maintain accurate records in funeral home management software Assist with pre-need contract administration and follow-up Manage office and funeral supply inventory Support the location manager with administrative and operational needs as directed Qualifications: 2+ years of office administration experience required Experience in a funeral home, healthcare, or other service-oriented environment strongly preferred Proficiency in Microsoft Office and/or Google Workspace Experience with billing, accounts receivable, or basic bookkeeping a plus Exceptional organizational skills and attention to detail Compassionate communication style and the ability to interact with families during difficult moments Discretion with sensitive and confidential information Why IFP? Our core vision is to find, achieve, and enjoy a better way. We believe there is always something we can do to better serve each other and the families in our communities. We are committed to being the employer and provider of choice in every market we serve. We're excited to meet you.