Office Manager & Spinal Decompression Technician

Genesis Back & Neck , located in Brookfield, is looking for a confident, high-ownership Office Manager & Spinal Decompression Technician to help lead the growth of this location. This is not a passive receptionist role. We are looking for someone who can confidently lead patient conversations, create trust quickly, manage the flow of the office independently, and help patients move from uncertainty to action. The right person for this role is warm and empathetic, but also decisive, persuasive, emotionally intelligent, and highly accountable. The successful candidate enjoys: Taking ownership instead of waiting for instructions Guiding conversations confidently Building trust and providing hope for people in pain Handling objections without getting flustered Managing operations without constant oversight Keeping standards high in a fast-paced environment Being part of a growth-focused startup environment Many of our patients come to us after years of frustration, failed treatments, and fear about surgery. Your ability to create confidence, structure, and certainty during the patient experience matters tremendously. This role combines: Office management Patient coordination Sales and patient conversion Spinal decompression treatment administration Operational leadership If you are the type of person who naturally takes charge, solves problems quickly, communicates confidently, and thrives in a role where your performance directly impacts the success of the clinic, we would love to meet you. Who Thrives in This Role Strong communicators with natural confidence and professionalism People who are persuasive without being pushy Individuals who can emotionally lead patients, not just “schedule appointments” Self-starters who do not require micromanagement Candidates with sales, hospitality, healthcare, fitness, aesthetics, or high-end customer service backgrounds often excel here People who take pride in running an organized, high-performing operation Those comfortable discussing finances, treatment plans, scheduling expectations, and patient commitment Healthcare experience is helpful, but confidence, emotional intelligence, professionalism, and ownership are far more important to us than traditional medical office experience alone. Schedule Monday–Thursday: 8:30 AM – 6:00 PM (Approximately 34 hours per week with a 1-hour unpaid lunch daily) This is an opportunity to step into a growth-phase office and expand with the team. Compensation & Benefits $24-26/hour, based on applicable experience Some Paid Holidays Paid Time Off No health insurance benefits available at this time Training Some training may occur in our primary office location in West Bend, WI Why Genesis We specialize in advanced spinal decompression that helps patients avoid unnecessary medications and surgery, and we do it with integrity, professionalism, and heart. If you want a role where your work genuinely changes lives and your contribution actually matters, this is it! How to Apply To be considered, please submit your resume, cover letter, and desired hourly wage via your Indeed reply or via email to: Dr. Krysti Wick drkrysti@rivershoreschiro.com Applications that do not include all of the above required materials will not be considered. Pay: $24.00 - $26.00 per hour Benefits Paid time off Work Location: In person