ON SITE Field Svc Tech I

ON SITE Field Svc Tech I US-OH-North Randall Job ID: 34343 Type: Full-Time # of Openings: 1 Category: Field Service OH - N Randall (Clev) - Amazon About the Role If finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon USA, a leader in technology, solutions, and services, wants to know your story. We’re actively seeking a Field Service Technician to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards. On-Site Field Service Technician Work 3.5 days and off 3.5 days-All schedules have ½ day on Wednesdays- Every schedule has one weekend day- Bonuses paid on weekends-Shift differential for nights- Training will take place day hours however after training one needs to be flexible with hours – Sunday-Wednesday or Wednesday -Saturday Your Impact In this position, you’ll be accountable for: Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping. Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance. Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned. Showcasing strong customer communication and satisfaction skills. Maintaining the performance of assigned machines. Facilitating performance at a level which helps to achieve the branch/district’s overall metric targets. About You: The Skills & Expertise You Bring Please note: this is a customer-facing role, and requires compliance with customer polic