Job Description
At Faros Counseling Services PLLC, an Online Care Representative (often categorized as a Patient Services Representative) functions as the essential digital link between clients and mental health providers.This role requires a blend of administrative efficiency and direct compassion to support individuals navigating anxiety, depression, and trauma.Duties and Responsibilities at Faros Counseling Services: Telehealth Coordination:Facilitate the seamless delivery of Online Therapy by managing virtual video sessions and helping clients navigate telehealth technology. Intake & Assessment Support:Assist with the initial client intake process, ensuring that preliminary information regarding personal challenges--such as codependency, infidelity, or neurodiversity (e.g., late-diagnosed Autism)--is accurately captured for the clinical team. Insurance & Billing Liaison:Verify insurance eligibility for major plans (e.g., Aetna, BCBS, Cigna) and communicate competitive self-pay rates to prospective clients. Multi-Channel Inquiry Management:Respond professionally to non-urgent inquiries via phone, email, and digital forms, maintaining a supportive and non-judgmental tone. Client Relationship Management:Act as a concierge-level point of contact, tailoring communication to each client's unique life context and treatment goals. Scheduling & Follow-ups:Manage provider calendars for individual, couples, and family therapy, ensuring timely appointments and proactive check-ins on treatment progress. HIPAA Documentation:Maintain strict confidentiality and follow HIPAA standards when updating Electronic Health Records (EHR) and processing sensitive mental health documentation.Potential Benefits at Faros Counseling Services: Health & Dental Insurance:Common for full-time administrative staff. Retirement:401(k) plans, sometimes with an employer match (e.g., 4%). Time Off:Paid Time Off (PTO) and paid holidays. Work Flexibility:Opportunities for remote or hybrid schedules common in telehealth-heavy practices.If you enjoy: Building something sustainable Supporting therapists clinically Designing systems that improve care delivery Contributing to a values-driven organization Faros Counseling Services offers a collaborative, growth-oriented environment where your expertise will directly influence the future of the practice.Pay:$44,000.00 - $48,000.00 per year Benefits: 401(k) Dental insurance Health insurance Paid time off Work Location:Hybrid remote in Fort Carson, CO.