Job Description
We're hiring a dedicated and professional Online Customer Service Representative to support our patients and clients through our digital channels. If you're a people person with strong online communication skills and a passion for delivering great service — we want you on our team. Role: Online Customer Service Representative Department: Customer Support & Patient Services Location: Fully Remote 🕐 Type: Full-Time / Part-Time Requirements What You'll Do: Handle patient and client inquiries through email, chat, and online support channels Provide accurate and helpful information on services, scheduling, billing, and general support Resolve customer concerns and complaints with empathy and professionalism Document all interactions accurately in our CRM and support systems Follow up with patients and clients to ensure full resolution and satisfaction Escalate complex or sensitive issues to the appropriate department promptly Maintain strict patient confidentiality in accordance with HIPAA guidelines Meet and exceed customer satisfaction targets and service quality standards Benefits What We Offer: Competitive pay Health, dental & vision benefits (full-time employees) Paid time off & paid holidays Flexible scheduling options Supportive team culture and ongoing coaching Career growth and advancement opportunities within ADF Medical Services