Job Description
About Landing Since 2019, Landing has built the largest flexible living network in the country - 35+ markets, thousands of apartments, no deposits, no hassle. We're growing fast and operating in the real world, which means things move quickly, priorities shift, and no two days look the same. About the role This is a property ownership role. You will manage at least 30 units at one of our properties in Fort Myers, FL Market - member experience, property relationships, housekeeping vendors, maintenance, unit quality, and everything in between. You will oversee reservations made through Landing’s platform as well as OTA partners like Airbnb and Booking.com, resolve member issues across multiple channels, and report on property performance to your manager. You’ll live onsite, which means you’re close to the action—able to jump in quickly when issues come up and build real, in-person relationships with guests and property partners. If you've run or worked in a hotel, a short-term rental portfolio, or a high-volume hospitality operation, you already know what this job feels like - and the playbook is still being written. This role is for someone who thrives when things are moving fast, makes decisions with incomplete information with the best customer experience in mind, and builds systems while using them. What you'll own Reservation management across direct and OTA channels — including Landing bookings and platforms like Airbnb and Booking.com Member experience from booking through checkout - tickets, inquiries, escalations Property and housekeeping partner relationships Market KPIs: NPS, CSAT, cleaning quality, growth Reservation coordination and maintenance escalation with property management teams Onboarding, installation, desinstallation, and launching of units at your property What we're looking for Requires living and worki