Job Description
Job Title: Operations Care Coordinator Location: A Place At Home – Newton About Us At A Place At Home, we provide comprehensive senior care solutions designed to create a true continuum of care. Our mission is simple: deliver peace of mind to families while empowering seniors to live safely and independently at home. Position Overview We are seeking a highly organized, proactive, and compassionate Operations Care Coordinator to support the day-to-day success of our office. This role is the operational heartbeat of the agency—ensuring clients receive exceptional care, caregivers are supported, and internal systems run efficiently. This is a fast-paced, people-centered role ideal for someone who thrives in coordination, problem-solving, and making a meaningful impact in the lives of seniors and their families. Key Responsibilities Care Coordination & Scheduling Manage and optimize caregiver schedules to ensure full coverage and continuity of care Match caregivers to clients based on needs, skills, and personality fit Proactively address call-offs, schedule gaps, and last-minute changes Client Experience Serve as a key point of contact for clients and families Ensure care plans are executed with the highest level of quality and consistency Address concerns promptly and professionally, ensuring satisfaction and retention Caregiver Support & Engagement Assist with onboarding, training coordination, and ongoing communication with caregivers Foster a positive, supportive culture that drives retention and engagement Help monitor performance and escalate any concerns appropriately Operational Excellence Support daily office operations, ensuring smooth communication across departments Maintain accurate documentation, scheduling systems, and client records Ensure compliance with state regulations and company standards Billing & Administrative Support Assist with timekeeping, billing verification, and payroll coordination Help maintain financial accuracy related to hours, services, and client records Growth & Community Engagement Support marketing and outreach efforts as needed Help maintain relationships with referral partners and community organizations What We’re Looking For Experience in home care, healthcare, scheduling, or office coordination preferred Strong organizational and multitasking skills in a fast-paced environment Excellent communication skills (both written and verbal) Problem-solver with the ability to think quickly and adapt Proficiency in scheduling systems and Microsoft Office (experience with home care software is a plus) Compassionate, reliable, and committed to delivering exceptional service Why This Role Matters The Operations Care Coordinator plays a critical role in delivering on our promise of exceptional care. You are the connector between clients, caregivers, and the business—ensuring everything runs smoothly and everyone feels supported. Apply Today If you’re passionate about making a difference and thrive in a dynamic, people-focused environment, we’d love to hear from you. Please submit your resume to apply.