Job Description
Operational Consultant (Midwest) Job Description ABOUT THE COMPANY Playa Bowls is New Jersey's Original Acai Shop, and our mission is to bring superfruit bowls to the masses using only the freshest, highest quality ingredients while providing a fantastic in-store brand experience. What began as a pair of blenders, a patio table, and a fridge has flourished into a 400+ unit operator and franchisor of the leading fast casual restaurant concept. Playa Bowls added 85 shops in 2025 and are on target to add 90+ new locations in 2026. Our continued rapid growth has created the opportunity for an individual who will help us with continuing to grow our brand! WHAT WE OFFER Competitive Compensation: Playa Bowls offers competitive base compensation & incentive bonus plan, and eligibility to participate in our annual performance review program, a direct reward for driving success and growth! Comprehensive Benefits Package: Playa Bowls offers a robust benefits package, including Medical, Dental, Vision, Flexible Hybrid-Remote Work Environment, Domestic Partner Benefits, Spouse & Children Benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), 401(k) with company match, Employer-Paid Life & AD&D Insurance and Short-Term Disability, Paid Time Off, Paid Holidays, Flight/hotels paid for, Mileage Reimbursement, Cell Phone Stipend, Company Credit Card provided and more! Advancement Opportunities: Our Playa Bowls training program will allow you to develop your skills and grow in your career! Vibrant Work Culture: We bring the energy every day with a dynamic, collaborative environment where positivity, teamwork, and fun are part of the experience—dancing, smiling, and good vibes encouraged! Playa Discounts: If an employee is working, they receive 50% off and one free bowl during their shift & if they're not working, they receive 30% off! Win-win! GENERAL DESCRIPTION Location: Open within Playa Bowls’ national footprint near a major airport, with strong preference for metro-based candidates located in or near Detroit, Cleveland, or Columbus, including broader Michigan and Ohio markets. WHO YOU ARE The Operational Consultant is a vital member of the Franchise Operations team and reports directly to the Senior Vice President of Franchise Operations. This regionally based role covers the Midwest region. The Operational Consultant is responsible for supporting and overseeing a designated portfolio of new and existing franchisees and licensees, ensuring alignment with Playa Bowls’ brand standards and operational best practices. Acting as a Brand Ambassador, business liaison, coach, and mentor, this individual plays a key role in driving operational excellence across the franchise network. Key responsibilities include evaluating and enhancing operational processes to improve efficiency, profitability, and customer satisfaction. The Operational Consultant will deliver strategic business insights and ensure brand compliance through clear, timely communication and hands-on support. This role demands a deep understanding of business operations, strong analytical and problem-solving capabilities, and effective conflict resolution and time management skills. The ideal candidate will build and maintain meaningful relationships grounded in mutual trust, empathy, and respect while collaborating closely with franchise owners, leadership, and the Playa Bowls Support Team. WHAT YOU’LL DO Operational Analysis and Improvement Achieve/exceed the operations and business performance goals for your Franchisee portfolio as established by the Playa Bowls Executive Team and your Franchise Operations Director. Develop a plan to coach Franchisees, through regular check-ins and follow ups prioritizing & aligning areas of improvement with Franchisees to drive unit economics, sales, profitability, and shop/network growth, while delivering a safe and consistent brand experience. Conduct routine evaluations of current brand standards and operational process execution to identify inefficiencies, targeted areas of improvement and best practices influencing Franchisees to create and complete action plans to drive the business fostering improved overall unit level performance. Develop strategies & recommendations for efficient inventory & labor management. Routinely monitor Playa Bowls key performance indicators (KPIs) and Franchisee P&L’s to track progress, make necessary adjustments and prioritize Franchisee and shop team communication and visits. Training and Development Partner with Ops