Job Description
Status: Exempt Grade: 9 Pay Range: $52,000 - $90,500 Salary range updated 2/26/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: Lincoln, RI - 625 George Washington Hwy Principal Objective The Operations Analyst plays a key role in improving the efficiency and effectiveness of the Operations team. Tasked with the responsibility of analyzing, optimizing, and streamlining processes, the Analyst contributes significantly to a department’s overall performance. The Analyst will provide data-driven insights and strategies that enhance decision-making and operational workflows. In addition, Operations Analyst supports and may lead multiple department projects which will require independent decision making, project management, and change implementation skills. Principal Duties and Responsibilities Collaboration: Work with all levels and business partners, to ensure that recommendations align with overall business goals and are feasible. Advise on potential operational impact related to new projects and system releases. Collaborate with managers to ensure a smooth transition of process changes. Provide operational input in product development process. Interact with Support Services business analysts to provide an understanding of operations’ functional requirements. Process Optimization: Document current state processes in workflow tools. Review and develop “to be” workflows identifying changes and impacts. Perform root cause analysis to understand performance of programs and identify opportunities for improvement. Create and implement general application (Office 365, etc.) tools to generate efficiencies. Performance Monitoring: Establish and update key performance indicators (KPIs) and Key Risk Indicators (KRIs). Data Analysis: Gather, evaluate, and interpret data to identify trends, inefficiencies, and areas for improvement. This may include the use of statistical methods. Effective Communication: Develop and deliver presentations related to recommendations, change management, project status, and general documentation. Reporting and Documentation: Regularly create detailed reports to communicate their findings and recommendations to stakeholders. Project Management: Supports and in some cases leads projects as operations representative. This includes project planning and status reporting, issue and risk mitigation, testing execution, implementation management and go forward monitoring. Risk Management: Identify potential risks and develop risk mitigation strategies. Be aware of regulatory requirements related to processes and functions; assist in control updates to maintain compliance. Independent contributor – Ability to work independently and be accountable for data driven decisions Potential for minimal travel- The above description covers the most significant duties performed but does not exclude other occasional work assignments not mentioned, the inclusion of which would be in conformity with the factor degrees assigned to this job. Job Specifications (Skills, Knowledge And Abilities Required) Bachelor’s degree Experience in business process analyst roles; education could substitute for experience. PC skills; strong knowledge of Microsoft Office (or similar products) including: Excel, Word, PowerPoint, Visio, Smartsheet, etc, Communication: Effective written and verbal communication skills to articulate findings and recommendations clearly to various stakeholders. Analytical: Strong ability to analyze complex data sets, identify patterns, and draw actionable insights Problem-Solving: Capacity to identify issues and develop innovative solutions to address operational challenges Project Management: An understanding of project management principles to support and lead initiatives Time Management: Ability to manage multiple tasks, prioritize effectively, and meet deadlines. Self-starter: Ability to manage multiple projects with limited supervision, while meeting deadlines Highly organized, self-motivated, quick learner, and innovative person Work independently as well as in a team. Behavioral Skills Consistently demonstrate behaviors associated with Brookline Bancorp’s Core Four values: adaptability, accountability, leadership, and teamwork. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibili