Job Description
Fathom Entertainment Company Description : Fathom is a recognized leader in the entertainment industry as one of the top distributors of content to movie theaters in North America, including live events. Fathom delivers a wide variety of programming and experiences to U.S. and global cinema audiences. This is a hybrid role in which Monday and Friday are remote and Tuesday, Wednesday, Thursday are onsite in Greenwood Village. General Role Description : This is an entry-level data maintenance/customer service role supporting Fathom Entertainment’s Operations department in a full-time hybrid schedule (remote Mon/Fri; onsite Tue–Thu). The role works closely with the Theatre Relations/Data Analyst and the Director of Distribution and Logistical Operations to answer customer service inquiries and maintain various systems. Primary Responsibilities · Manages Customer Service portal, responding to inquiries in a timely manner · Escalates and Maintains Fathom Entertainment Ticketing Escalations · Theatre Database Management · Prepares missing bookings report and coordinates corrections with theatres · Adds missing bookings and updates systems as needed · Conducts Portal tutorials and support · Communicates with theaters to make sure tickets are on sale and answers any questions they may have · System Navigation and Reporting · Assists project managers in management of multiple titles · Other duties as assigned Qualifications · Entry level experience in general business environment · Proficiency in Microsoft Office applications and other business software. Excel skills a major plus · Excellent communication, time management, organizational, and analytical skills · Must be able to work on multiple projects simultaneously with attention to detail · Ability to perform well in a team-oriented environment · Ideal candidate doesn't mind repetitive work, is able to follow specific instructions, and considers themselves very detail oriented Salary Range : Negotiable, $25/hour minimum+ bonus potential depending on experience Benefits · 401(k)/401(k) match · Health, Dental, Vision insurance from first day of employment · Employee Assistance Program and online training opportunities · Paid time off including 11 holidays Pay: $24.00 - $28.00 per hour Benefits Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Retirement plan Tuition reimbursement Vision insurance Ability to Commute: Greenwood Village, CO 80111 (Required) Work Location: Hybrid remote in Greenwood Village, CO 80111