Job Description
Operations Associate Location: Tallinn, Estonia (Hybrid) Hi, we're Penfold - we're on a mission to help everyone save enough to be comfortable in later life! There's over a trillion pounds sitting in UK pensions but most of it is with legacy providers offering outdated products and poor service. We're here to change that. Penfold is building the pension of the future a modern, tech-first platform that makes saving for later life easy, engaging and accessible for everyone. We're a growing team of 70+ builders across London and Tallinn, backed by some of the world's leading FinTech investors. Having raised 25M+, we manage 1BLN+ in pensions for over 100,000 savers and thousands of businesses and we're on track for profitability next year. As one of our first 70+ hires, you'll play a key role in shaping our culture and have loads of opportunity to grow, progress and make your mark. About the role We're looking for an Operations Associate to join our Regulatory Operations team within Penfold's wider Operations function. You will be integrated into our rapidly growing operations team meaning you'll be part of running, defining and streamlining our processes and best practices, so that we can continue to deliver a high-quality service as our business grows. Our business and our operations team are rapidly growing and therefore the responsibilities within this role will keep adapting. You'll be instrumental in keeping everything running smoothly while we transition to a more automated, streamlined approach. Here's some of the stuff you'll be doing: You will be responsible for performing a broad range of operational tasks. You will need to use your initiative to ensure the processes run super efficiently and smoothly! The tasks require a high level of attention to detail and speed. You will be working closely with other members of your team including team members who will be more customer-focused. You will need to be constantly optimising the operational processes, thinking from first principals to ensure we are building an efficient, scalable operational engine! What We're Looking For 13 years' experience in operations, finance, tax, accounting, or a similar data-driven role. Strong Excel or Google Sheets skills comfortable working with formulas, joins, lookups, pivots, and large datasets. Advantageous: some working knowledge of SQL or an interest in learning it. A detail-focused, analytical mindset you spot when something doesn't quite add up. Comfortable handling and manipulating significant data volumes across multiple systems. A clear and confident communicator who can work effectively with teams like Operations, Finance, and Product. Proactive, adaptable, and calm under pressure especially around reporting deadlines. Bonus Points For Familiarity with UK tax rules, particularly around pension tax relief. Experience working within a regulated environment or on tax-related processes. Exposure to automation tooling, scripting, or workflow optimisation. Experience handling tax reporting or HMRC submissions. Our application process: Initial screening call Take home task Hiring manager interview Culture fit interview (this is as much for you to get a better sense of us) Final meeting with the head of Operations Benefits: We're working hard to create a working environment where people feel empowered to do their very best work, make a big impact, and enjoy what they do. Specifically, our benefits package includes: A competitive salary we proactively review salaries to make sure you get what you deserve Meaningful share options own a part of Penfold and share in our success Medical insurance through Confido Unlimited holiday we're interested in your output, not how many holidays you go on! Hybrid working we like people to come into our office (so you need to live in Tallinn) at least a couple of days a week to collaborate, but we trust you to get your work done in whatever environment suits you Great community office space in the heart of Tallinn Free drinks & snacks + company lunch every week Laptop and WFH equipment as required Learning and Professional Development we conduct regular 360 feedback and focus on role progression that suits each individual Quarterly company socials + regular team meetups throughout the year Plus a host of other benefits see benefits page We are 100% committed to building a diverse and representative team. Whatever your race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability - we want to hear from you. If you have question