Job Description
Job Description Summary Ensures first-class service contract process execution on customer service contracts. Installs base data entry and data quality for assigned area. Ensures timely and accurate billing of customers for contract and non-contract services. Ensures quality and integrity of the customer contracts as they are entered into the system. Acts as liaison/partner with Service Sales, Field Service, and Customers to meet commitments and resolve issues related to invoicing and contract administration. This is a remote role that provides onsite customer support. Candidate will be required to work at the customer location and needs to reside in the Chicago, IL area. Drive the overall execution of the GEHC customer service contract loading into all applicable processes including additions, deletions, and modifications to existing contracts (e.g., field communications, verification along with contract submission prework). Responsible for timely and accurate billing of customers for contract and non contract services. Work within all related systems Legacy and Support Central to manage and complete all work. Maintain install database accuracy by supporting field team and external customers via phone and email. Work closely with field service sales and service, service marketing, and commercial solutions to resolve technical and process-related issues. Effectively manage and prioritize various projects with minimal supervision. Provide support for timely resolution of customer invoicing disputes in coordination with Service Sales and field service teams. Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. Complete all planned Quality & Compliance training within the defined deadlines. Identify and report any quality or compliance concerns and take immediate corrective action as required. Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE HealthCare HIPPA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int'l and/or local Law is broken. Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or US / Int'l and/or local Law is broken. Ownership of contract entry quality to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs. Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System. Required Qualifications: Associate degree in Business Administration, Finance, Marketing or related discipline and minimum one year of customer service experience; or a High School diploma/GED and five or more years of customer service experience. High proficiency in Microsoft Office Suite products (e.g., Word, Outlook, Excel, Access). Minimum two years' experience working with Microsoft Excel. Ability to communicate using local language. Strong focus on customer care and satisfaction. LI-ER1 We will not sponsor individuals for employment visas, now or in the future, for this job opening. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: Yes At GE HealthCare, we see possibilities through innovation. We’re partnering with our customers to fulfill healthcare’s greatest potential through groundbreaking medical technology, intelligent devices, and care solutions. Together, we are not only building a healthier future but living our purpose to create a world where healthcare has no limits.