Job Description
ONZIE is a Los Angeles–based activewear brand focused on high-performance, body-safe, and responsibly made apparel. We are seeking a highly organized assistant to support daily operations across customer experience, e-commerce, and fulfillment. This role is hands-on and system-oriented, ideal for someone who can move fluidly between digital tools and physical product workflows. Location: Los Angeles (DTLA / The Reef) + In Person Type: Temporary → Permanent Opportunity - Start Date: May 5, 2026 Key Responsibilities Respond to customer inquiries (returns, exchanges, product questions) Manage support through Klaviyo and/or Zendesk Process returns and exchanges using Loop Returns Order Fulfillment & Shipping Pick, pack, and ship orders in Shopify Generate labels and manage shipments via ShipStation Ensure accurate order processing and tracking Upload and manage products in Shopify Assist with product organization and site updates Monitor inventory levels and flag restocks & Operations Support workflows in ApparelMagic or similar ERP systems Assist with CRM organization in Zoho CRM Maintain organized records and support process improvements Preferred Experience Knowledge of e-commerce shipping workflows and logistics Experience with Loop Returns Familiarity with Klaviyo and/or Zendesk Experience using ShipStation Experience with ERP systems such as ApparelMagic or similar Background in fashion, e-commerce, or fulfillment is a plus Schedule & Compensation Part-time to start (20–30 hours/week) Opportunity to transition into a permanent, full-time role - Hourly rate based on experience