Job Description
Operations Manager About Lucky You! At Lucky You, we're a thriving, established business where operational excellence and meaningful work go hand in hand. Located near downtown San Diego, CA, we're a dynamic, customer-focused company specializing in creative, high-quality custom gift and incentive programs with proven systems, strong culture, and solid processes already in place. Our core values—integrity, kindness, and excellence—guide everything we do. We're seeking a hands-on, detail-oriented Operations Manager to optimize our day-to-day operations, strengthen our core processes, and support our leadership team in driving continuous improvement. The Opportunity This is a full-time, on-site, salaried operations position offering competitive compensation and the chance to make a meaningful impact on operational efficiency and quality. You'll work closely with the founder and leadership team to refine existing processes, ensure smooth day-to-day execution across production and fulfillment, and help build a culture of accountability and continuous improvement. This role offers the advantage of working within a well-established operation—taking proven systems and making them run even better while supporting the team's growth initiatives. Why You'll Thrive at Lucky You Optimize Operations : Refine established systems and processes to improve efficiency, quality, and consistency across production, fulfillment, and inventory functions Operational Excellence Partnership : Work directly with leadership to ensure smooth execution, identify process improvements, and support scaling initiatives Team Leadership & Development : Coach and support department leads, build accountability, and foster a culture of continuous improvement Hands-On Operations Management : Balance attention to operational details with process improvement thinking—from managing daily production to implementing efficiency enhancements Role Summary The Operations Manager is responsible for ensuring efficient, reliable day-to-day operations that support company growth and maintain our high standards for quality and customer service. This role oversees production, fulfillment, inventory, and facility management while partnering with leadership to strengthen processes, develop team capabilities, and support the organization's growth objectives. Key Results Well-run, efficient operations with strong cost control and resource management Reliable production and fulfillment that consistently meet quality, timing, and budget standards Optimized inventory management with minimal shortages or waste A safe, compliant, and well-maintained facility Engaged, trained, and accountable team members Core Responsibilities Purchasing & Inventory Management Execute most inventory purchase orders under leadership guidance to ensure timely procurement and cost control Monitor inventory levels daily to prevent shortages and over-purchasing; alert leadership to significant variances Maintain strong working relationships with suppliers and support optimization of purchasing decisions Provide inventory data and insights to support leadership's strategic sourcing and forecasting decisions Production & Operations Develop and manage production schedules to meet inventory needs, customer demand, and deadlines Establish hourly and daily production targets; monitor performance with production leads and adjust as needed Design, implement, and refine production line setups to maximize efficiency and quality Execute on operational priorities set by leadership; escalate issues and opportunities for strategic consideration People Leadership & Talent Development Directly manage and coach production, kitchen, and shipping department leads through regular 1:1 meetings focused on performance, accountability, and development Anticipate staffing needs and lead hiring, onboarding, and training for full-time and seasonal employees Foster a culture of ownership, continuous improvement, and teamwork within operational departments Ensure all required employee certifications and training are current and compliant; coordinate with leadership on compliance matters Facilities, Equipment & Technology Oversee facility maintenance to ensure a clean, safe, organized, and inspection-ready environment Plan and schedule preventative maintenance for all eq