Job Description
Job Overview Marie's Promise Clean Home is a growing residential cleaning company seeking a full-time Operations & Sales Coordinator to support daily operations, sales, scheduling, and client experience.This role starts hands-on with sales, scheduling, and cleaning training and is designed to grow into an office management / operations leadership position.This is not a desk-only role.We are looking for a reliable, accountable, and people-focused team member who wants long-term growth.About Us My name is Marie, owner of Marie's Promise Clean Home, and I am looking for a STAR Operations & Sales Coordinator.We are a values-driven residential cleaning company on a mission to deliver a 5-star experience for both our clients and our cleaners.We are growing -- and we're looking for someone who wants to grow with us, not just clock in and out.What does it mean to be a STAR Operations & Sales Coordinator? S- Serve- Act in the best interest of the client T- Teammate- Act in the best interest of your teammates A- Accountable- Take responsibility for your actions R- Reliable- Follow through on your commitments READ THIS FIRST -- About the Role This is NOT an immediate desk-only office job.This role is intentionally designed so you learn the business from the ground up before stepping fully into management.Phase 1:Training & Foundation (First 90 Days) During this phase, you will:Field Training Clean homes part-time to learn our standards Understand what 5-star cleaning actually looks like Learn cleaner workflows, timing, and expectations Build respect and credibility with the cleaning team Sales & Scheduling Answer inbound leads and follow up with prospects Convert one-time clients into recurring clients Fill cleaner schedules efficiently Learn pricing, quoting, and client expectations This phase is non-negotiable.The best operations leaders understand both clients and cleaners.Phase 2:Operations & Management Growth As you demonstrate mastery and reliability, you'll transition into:Managing daily cleaner schedules Client support & communication Cleaner support & accountability Lead nurture & sales follow-up Collections & invoice support Client notes & CRM organization Supply tracking & ordering Generating and protecting 5-star reviews Becoming a true operations leader Responsibilities Fill schedules through sales & lead follow-up Convert recurring clients Deliver a consistent 5-star client experience Support cleaners so they can succeed Handle client issues calmly and professionally Maintain organized client notes Assist with supplies & operations Step in as a backup cleaner during training Requirements You are likely a great fit if you:Are a STAR (Serve, Teammate, Accountable, Reliable) Choose relationships & reputation over money & ego Take responsibility instead of making excuses Find solutions when problems arise Are comfortable with sales conversations Want to grow into leadership Thrive in a fast-paced, people-centered business What We Offer Comprehensive paid training Weekly pay (base bonuses) Clear advancement path into office management Supportive, positive, drama-free work environment No nights, weekends, or holidays Long-term growth opportunities Office Location 1244 West Chester Pike, West Chester Career Path Operations & Sales Coordinator -> Office Manager -> General Manager This role is designed for someone who wants growth, responsibility, and leadership.I am looking for hard-working team members who want to grow with a company.We are on a mission to deliver a 5-star experience for both our clients & cleaners.If it sounds like I might be talking to you, please apply.-- MarieOwner, Marie's Promise Clean Home Job Type:Full-time Pay:$17.00 - $23.00 per hour Benefits:401(k) 401(k) matching Employee discount Paid time off Application Question(s):What is the best phone number to reach you at? Experience:Sales:1 year (Preferred) Operations management:1 year (Preferred) License/Certification:Driver's License (Required) Ability to Commute:West Chester, PA 19382 (Required) Work Location:In person.