Job Description
Job Title: OPS Service Technician Location: Tallahassee, FL Regular/Temporary: Temporary Full/Part Time Job ID: 62606 Department Learn about our departments: Information Technology Services (ITS) Responsibilities Providing excellent, responsive service to our college customers (faculty, staff and students) when they contact our office (walk in or call in); Handle simple technical issues; Assist more senior teammates with various projects, including personal computer and classroom technology support. Qualifications A high school diploma or equivalency and some experience with customer service roles and supporting personal computers. Preferred Qualifications Good basic knowledge of Microsoft Windows and Microsoft Office. Commitment to providing excellent customer service. Good communications skills and prepared to work well in a team-oriented environment. Other Information Who is an ideal candidate for this position? Students looking for real-world experience in an IT support environment. What is a typical day in this position? A typical day is spent mostly at our front desk, responding to customers who walk in or call on the phone. There are computer lab checks to perform on most shifts. Occasionally, there are items to deliver or pick up, or inventory canvassing, or other special projects to participate in. University Information One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news! Learn more about our university and campuses. Anticipated Salary Range Hourly rate: $15.00 Considerations This is an OPS/temporary job. Standard weekly hours: up to 20 hours, typically 5-18 hours Based on the duties, this position may require completion of a criminal history background check. Equal Employment Opportunity FSU is an Equal Employment Opportunity Employer.