Job Description
Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible incentive, bonuses, and/or commission dependent on the role. For more information regarding VSP Vision benefits, please click here. General Summary The primary function of this role is to help customers find eyeglasses and contact lenses that are the best match for each patient while providing the highest levels of quality and care. Essential Functions Determine the reason for the patient's visit, identify lifestyle needs, and deliver recommendations to patients for eyewear needs following the prescription given by their optometrist Attract and retain customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding patient satisfaction Assist customers in the selection of frames and coordinate frames with optical measurements and prescription Recommend specific lenses, lens coatings, and frames to suit customer needs, occupations, habits, and facial features Take measurements, assist patients with adjustments and/or troubleshooting, and dispense eyewear Ensure correct pricing and realistic delivery time quotes to patients Ability to provide enthusiastic and concise communication to meet and exceed patient expectations, as well as foster positive relationships with team members Clean and merchandise display daily, always displaying effective merchandise Assist with insurance billing and processing orders Document all patient communication in patient records within practice software system Work on special projects and perform other related duties as assigned or requested Job Specifications