Job Description
Job Description Job Title:Order Fulfillment Representative Req ID:49216 Job Location (Short):Van Wert, OH, USA Van Wert, OH, USA Employment Type:Full Time Segment:Danfoss Power Solutions Segment Job Category:Supply Chain and Operations Work Location Type:On-site The Impact You'll Make Are you motivated by delivering exceptional service and ensuring customers receive reliable, on-time solutions? Danfoss provides innovative products and services that help solve the world's energy and sustainability challenges.With a strong customer-first mindset, our teams play a vital role in keeping operations running smoothly and customers informed.Danfoss is seeking an Orders Support Representative to join the Danfoss team.This position is responsible for ensuring customer orders are accurately processed, fulfilled, and delivered on time.Success in this role is measured by accuracy, on-time delivery performance, and clear, proactive communication with both customers and internal teams.What You'll Be Doing Responsibilities for this position include, but are not limited to, the following:Accurately process customer orders and ensure items are picked, packed, and shipped on schedule.Coordinate with warehouse, production, and logistics teams to resolve inventory shortages, capacity issues, or shipment delays.Maintain accurate order records by updating order status, shipment details, and documentation in ERP and transportation systems.Communicate order status, delays, and recovery plans to internal stakeholders and customers in a timely and professional manner.Participate in and support customer calls by providing plant status updates, shipment estimated arrival times, and issue resolution plans.Prepare for and lead quarterly business review meetings with customers, presenting performance metrics such as on-time delivery, lead time, fill rate, and defects or returns.Travel:Minimal.Occasional domestic travel may be required for customer meetings or site visits (estimated.