Order Fulfillment Supervisor

Job Summary: The Order Fulfilment Supervisor is responsible for overseeing end-to-end order execution processes, including order processing, inventory allocation, picking/packing, shipping, and delivery coordination. This role ensures timely, accurate, and cost-effective order fulfilment while maintaining high customer satisfaction and operational efficiency. Responsibilities include: 1. Order Management & Execution Coordinate with Planning (PC), Material Control (MC), Warehouse (WHS), and Logistics teams to ensure smooth order flow. Monitor order status and proactively resolve delays or exceptions Ensure compliance with FIFO principles and inventory allocation rules 2. Warehouse & Inventory Coordination Oversee picking, packing, labeling, and shipping accuracy Ensure inventory accuracy through cycle counts and reconciliation Monitor stock levels and support inventory optimization strategies Ensure proper handling of special materials (e.g., hazardous or regulated goods if applicable) 3. Logistics & Transportation Coordination Coordinate outbound shipments with carriers, 3PLs, and internal logistics teams Track shipments and ensure on-time delivery performance (OTD) Manage transportation exceptions and escalate issues when necessary Optimize shipping methods to balance cost and service level 4. Process Improvement & Compliance Identify process gaps and drive continuous improvement initiatives Ensure SOP compliance across fulfilment operations Support implementation of WMS, SAP, or other systems enhancements Maintain compliance with safety, quality, and regulatory requirements 5. Team Management Supervise and train fulfilment team members Assign daily tasks and monitor performance Develop team capabilities and ensure cross-functional collaboration Foster a culture of accountability, efficiency, and continuous improvement 6. Reporting & KPI Management Track and report key KPIs such as: On-Time Delivery Order Accuracy Inventory Accuracy Order Cycle Time Prepare daily/weekly/monthly operational reports Provide data-driven insights to management Qualifications: Bachelor’s degree in supply chain management, Logistics, Business Administration, or related field preferred, master’s degree preferred 2-4 years of experience in order fulfilment, warehouse operations, or logistics Prior supervisory or team leader experience preferred Experience in manufacturing or automotive industry is a plus. Strong understanding of supply chain processes (order fulfilment, inventory, logistics) Experience with ERP/WMS systems Excellent problem-solving and analytical skills Strong communication and cross-functional coordination ability Ability to work in a fast-paced and dynamic environment Knowledge of compliance requirements (e.g., shipping regulations, hazardous materials handling) is a plus Physical Requirements and Working Conditions Ability to sit for extended periods while working at a computer Frequent use of hands and fingers for typing, filing, and operating office equipment Occasional standing, walking, bending, and reaching Ability to lift and carry light office materials (up to 10–15 lbs.), such as files or office supplies Visual acuity to read screens, documents, and reports Ability to attend meetings and interact with employees, clients, and vendors May require occasional overtime or weekend support Ability to work on-site and coordinate with cross-functional teams