Job Description
YOUR MISSION (The Job Description): The Order Taker will play an important role in performing all sales transactions in the assigned area, which could be either in the front or back of the house. The Order Taker will be responsible for the pick-up, count down, and return of the cash bank from miscellaneous count. Requirements THE NITTY-GRITTY (The Essential Job Duties) : Responsible for opening register, preparing, and completing all paperwork for assigned outlet in an organized manner Maintain accurate cash balance and handles money in a secure manner according to established standards Handle forms and equipment necessary to complete settlement of checks Answer telephones and handles guest inquiries in person or by telephone Check all supplies, ensuring adequate stock levels Responsible for the security and accuracy of assigned bank and is accountable for all overages and shortages Understand basic food preparations and knowledge of appropriate beverage services Responsible for handling all amenity requests Responsible for ensuring all VIPs requests are handled in a professional, accurate and efficient manner Ability to communicate with the guests and anticipate their needs Politely ask the guest about preferences Use upselling techniques by suggesting soups, starters, drinks, or desserts Whenever appropriate mention the approximate time for delivery Repeat the order back to the guest WHAT IT TAKES (The Qualities We Look For) Great team player with the ability to create excellent working relationships across the group Ability to break down barriers and resolve potential conflicts swiftly and effortlessly Creativity and innovation are essential! Ability to think outside the box and approach all issues with a completely fresh approach Ability to anticipate needs and over deliver wherever possible Candidates must think on their feet and use their initiative to solve problems and deliver solutions Able to change direction and work on multiple project aspects at once Enthusiastic, passionate, able to inspire and motivate others Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service MUST HAVE'S Current, legal, and unrestricted ability to work in the United States Ability to communicate clearly in verbal and written English Clearly write out the order in the log sheet, time of ordering, room number, Etc. Work in a fast-paced multi tasked manner Ability to communicate with the guests and anticipate their needs Politely ask the guest about preferences WOULD BE NICE TO HAVE'S Basic mathematical skills These skills and abilities are typically acquired through one month of on-the-job training or through related experience THE WORKING CONDITIONS Use a cash register. Read, see, and write to read ticket totals, total up credit vouchers, log checks, etc. Bend and reach to restock needed materials, retrieve dropped items, etc. Work in crowds and noise, varying levels depending on customer volume Handle money and balance bank at end of shift Communicate effectively with customers, co‑workers, and superiors Handle high volume calls over the phone Able to lift 50 pounds Able to push/pull up to 100 pounds Ability to distinguish letters, numbers, and symbols in English Ability to comply with policies and procedures, job description, daily memorandums, chemical labels (MSDS) and other instructions Work in an environment that is subject to varying noise levels, the severity of which depends upon work volume Must be able to withstand prolonged standing, stretching, bending, and kneeling without restriction, work indoors and be exposed to various environmental factors such as, but not limited to, CRT fatigue, noise, dust, cigarette smoke, and pet dander/hair VALUABLE TRAITS 50% logical / 50% creative / 100% AWESOME Enjoy working with a team and alone as the situation dictates Adaptive, Flexible! Embody "great attitude" Unwavering integrity and endless work ethic Appreciate constructive feedback, as well as graciously providing the same Tenacious and self-motivated Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer