Job Description
The Opportunity Let's cut to the chase:this is a sales role, and one of the best-kept secrets in the industry.You'll be the face of our practice for every new patient who walks through the door.Kids excited about picking their braces colors, teens who want to straighten their teeth before prom, adults who've been thinking about Invisalign for years.Your job is to make them feel understood, get them excited about their smile transformation, and guide them to say yes.When you're great at this role, you literally change people's lives, and you get paid to do it.You don't need orthodontic experience.We'll teach you everything about braces, Invisalign, insurance, and clinical workflows.What we can't teach is the spark - that natural ability to connect with a stranger in 30 seconds, read what matters to them, and make the conversation feel effortless.If you've got that, keep reading.Why This Role Is Different You're selling something people actually want:a confident, beautiful smile.No cold calls.No door knocking.Patients come to you.Uncapped bonus potential:the more patients you start, the more you earn.Top treatment coordinators in our industry earn $80K-$100K+.Every consultation is a meaningful conversation.You're helping a nervous parent make the right decision for their child, or helping an adult finally invest in themselves.You'll develop a career-defining skill set:consultative selling, financial case presentation, objection handling, and patient relationship management.No nights.No retail hours.You work in a clean, professional, high-energy environment alongside a fantastic team.What You'll Actually Do Every Day Own the Consultation Lead every new-patient consultation from handshake to commitment.Present treatment options (braces and Invisalign) with clarity and confidence for kids, teens, and adults Translate clinical information into language patients and parents understand and get excited about Handle fee presentations, insurance breakdowns, and flexible payment options -- removing every barrier to yes Close and Follow Up Convert same-day starts whenever possible.Follow up with pending patients via phone, text, and email to re-engage and close Track your pipeline:know every pending patient by name, know where they are in the decision process, and know your numbers Consistently meet or exceed monthly start goals.Build Relationships That Drive the Practice Create a patient experience so good that families refer everyone they know Generate five-star reviews by delivering consultations that feel personal, not transactional Serve as the bridge between patients and the clinical team, ensuring a seamless start-to-finish experience Stay Sharp and Stay Organized Multi-task like a pro -- juggle consultations, follow-ups, insurance verification, scheduling, and same-day starts without missing a beat Keep the practice management system updated with accurate notes, statuses, and conversion data Bring ideas to team meetings -- you're on the front line and your insights make the practice better Who You Are This Is You A closer.You've sold before -- retail, real estate, med-spa, fitness, hospitality, dental, or any role where you looked someone in the eye and asked for the commitment.And you were good at it.A connector.You make people feel comfortable within seconds.Patients trust you.Parents trust you.You remember names and details because you genuinely care.A multi-tasker.Five things happening at once doesn't stress you out -- it energizes you.You're efficient, organized, and nothing falls through the cracks.Resilient.A patient says I need to think about it and you don't take it personally -- you take it as a challenge.You follow up, you find the real objection, and you solve it.Professional and polished.You show up every day looking sharp and representing the practice with confidence.Comfortable with money conversations.Discussing fees, insurance, and payment plans doesn't make you flinch -- you see it as helping patients find a way to afford the smile they want.Bonus Points Previous experience in an orthodontic, dental, or healthcare office Familiarity with practice management software (OrthoTrac).Bilingual (English/Spanish) -- a major asset in Los Angeles Compensation & Perks $25 - $30 per hour base pay, depending on experience Uncapped production bonus tied to monthly patient starts -- your hustle directly impacts your paycheck Full training on orthodontic treatments, insurance, and the consultation process -- we invest in your success A steady stream of new-patient consultations -- this is a high-volume practice, not a place where you'll sit around waiting for the phone to ring Additional Benefits:health insurance, PTO, 401K matching, CE, team outings, etc.Who This Role Is NOT For We believe in transparency.This role isn't for everyone, and that's okay.If you prefer a slow pace, dislike having goals and metrics, or feel uncomfortable asking someone to make a financial commitment, this isn't the right fit