Job Description
The Role: As an Outbound Patient Specialist, you will support patients throughout their prescription journey by conducting outbound outreach, assisting with program enrollment, coordinating insurance and financial assistance processes, and helping patients complete prescription orders. This role focuses on delivering a positive patient experience while supporting pharmaceutical programs by ensuring accurate documentation, resolving issues, and collaborating with internal teams. The specialist follows established procedures, escalates complex issues when needed, and maintains strict compliance with privacy and security standards. What you’ll do: Perform outbound patient outreach to support program enrollment, prescription onboarding, and completion of prescription orders Assist patients with benefits coordination, insurance verification, and financial assistance assessments Provide patient support for pharmaceutical programs and triage clinical questions to a pharmacist when required Place outbound calls to patients, healthcare providers, and insurers to resolve routine issues and gather necessary information Document all patient interactions, call details, and data discoveries in accordance with operating procedures Utilize appropriate escalation channels to address patient needs and resolve open issues in a timely manner Research required information using approved tools and available internal resources Maintain confidentiality of patient and proprietary information in compliance with HIPAA and company policies Perform all tasks in a safe and compliant manner consistent with corporate policies and State and Federal regulations Collaborate cross-functionally with management, pharmacy teams, compliance, and other internal partners to support patient care Develop working knowledge of assigned pharmaceutical program