Outreach Worker

Job Title: Outreach Worker Reports to: Outreach Coordinator Program Area: Violence Prevention FLSA Code: Full time, Exempt Hours: 40-hour workweek; 9:00 p.m. - 5:00 a.m. Location: Hub, 214 N. Homan Ave, Chicago, IL 60624 POSITION SUMMARY The Outreach Worker works to reach the highest risk individuals in the community and works with them to prevent violence. The Outreach Worker will attend all relevant meetings, perform outreach activities, and ensure timely and accurate data entry. ESSENTIAL RESPONSIBILITIES / FUNCTIONS Maintains a caseload of 15 guests who are vulnerable of becoming victims or perpetrators of violence. Engages high-risk individuals and their social circles through trust-building and relational credibility to interrupt cycles of violence, promote trauma-informed de-escalation, and facilitate restorative conflict resolution strategies. Proactively gathers community intelligence and situational awareness to anticipate potential violence and activate timely, coordinated responses that prevent escalation and retaliation Safely intervenes in conflicts in which violence is likely, including retaliations Seeks to address the root causes of violence in a conflict Works assigned neighborhood to build strong community partnerships based on trust and transparency with the understanding that community members should know the nonviolence approach and become ambassadors Provides client accompaniment to court, social services, etc. Attends all required meetings including CP4P training and associated meetings Consistently documents outreach activities, participant engagement, and critical interventions using Salesforce (CRM) and Microsoft Office platforms, ensuring timely, accurate, and confidential data entry aligned with violence prevention reporting standards. Performs other duties assigned Demonstrated Values Independently follows agency policy and procedures Follows through with commitments including meeting established timelines Identifies and resolves difficult issues Project a professional image to all internal and external customers ensuring proper grooming, dress and hygiene Promote customer care through all actions and behaviors Works effectively with diverse staff, communities and population served Maintain a high degree of sensitivity, tact, and diplomacy during stressful situations. A passion for the mission of Breakthrough POSITION QUALIFICATIONS High School diploma or equivalent; some college course work preferred Minimum of 1-2 years of experience with or training in crisis intervention, restorative justice practices, or trauma-informed practice 1-2 years of experience working with “at-risk” youth and street involved youth Willing to work late nights and weekends Must maintain a valid driver’s license, have daily access to a vehicle and an acceptable motor vehicle driving record. Knowledge, Skills, and Abilities Knowledge of urban issues regarding youth and families. Ability to demonstrate strong interpersonal skills, professionalism, and problem-solving ability. Must have the ability to use initiative, discretion and independent judgment in making decisions. Promote customer care through all actions and behaviors. Project a professional image to all internal and external customers ensuring correct hygiene, grooming and dress. Ability to demonstrate initiative and follow through and be comfortable working in a changing environment. Demonstrates willingness to consistently improve work performance through their relationship and guidance. Must possess an accurate and informed understanding of cultural and urban realities, especially as related to youth, families, poverty, and community development. SUPERVISION Direction received from the Outreach Coordinator. Has no direct reports. PHYSICAL REQUIREMENTS AND WORKING CONDITIONS Work Environment While performing the duties of this job, the employee will work in a public facility and/or outdoors and thus will be exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate but can be high depending on the activities in the facility. Physical Demands While performing the duties of this job, the employee is frequently required to walk and/or sit; use hands and fingers to feel objects, tools or controls, reach with hands and arms