OVERNIGHT Communication Assistant

Sentara After Hours Answering Service is looking to hire an Overnight Communication Assistant. This is a remote position; however, must reside in the Hampton Roads or Blue Ridge area. As it may be required to visit office in case of connectivity issues or power outage. Rotating Shifts: Sunday through Thursday: 9:30pm -8:00am and Friday & Saturdays 10:30pm- 9:00am Sentara Communication Assistants play a critical role within the organization facilitating all emergent and non-emergent communication both externally and internally. Our Centralized Hospital Communications Center is responsible for all Sentara Hospitals and free-standing emergency departments. (Currently 12 hospitals and 4 FSEDs). External call facilitation will generally include, but is not limited to, looking up patient information for friends and family members of patients and transferring customers to appropriate departments throughout the organization. Internal call facilitation will generally include utilizing complex on-call schedules with escalations and facilitating nurse to physician and physician to physician communication to include emergent consultations. Will assist with training new employees at your level and additional duties as assigned. Education: · High School Diploma or equivalent Experience: · 1 year of computer/Keyboard skills required · Previous healthcare and multi-line phone experience preferred. · Understanding of medical terminology. · Customer Service experience. · Call Center experience preferred.