Job Description
New Hire Videos!: https://youtu.be/3r357dYnInE https://youtu.be/m7o9_7MhHsU https://youtu.be/_HlSrnrJJEY Job Description: When you join our team.You benefit from the support, training, and career growth we offer.We succeed by hiring sharp-minded, motivated individuals who are committed to excellence and long-term stability.Most importantly, our customers benefit because of the teamwork, care, and professionalism our operators bring to protecting lives, homes, and businesses--24 hours a day, every day of the year. Summary: Wayne Alarm Systems is a growing security and life safety company that offers its employees great benefits, in a great environment, with a strong professional family culture, complete with growth and advancement opportunities.We are seeking experienced operators, but are willing to train the right candidate to join our growing team.In this role, you are trusted with protecting what matters most:people and their peace of mind.You'll respond to burglary, fire, medical, and equipment alarms, offering calm, reassuring support. Responsibilities: Understands and troubleshoot fundamental signal issues and work with customers, technicians, and authorities to resolve concerns to ensure customers receive the proper response and support. Answer calls into the central station to resolve the situation or direct appropriately. Coordinate with wholesalers and emergency authorities to verify alarms and then dispatch assistance as needed. Able to work independently and within a team environment. Able to apply proper judgment in certain circumstances and work as a team player to ensure continuous coverage and maintain a high level of service. Provide steady, reassuring communication to customers during moments of stress or concern. Requirements : Punctual and dependable. Apply effective and results-oriented problem solving with inbound and outbound calls. Excellent verbal and written communication skills. Strong listening and customer-oriented service skills. Ability to multitask, prioritize, and manage time effectively. Maintains a positive outlook and works collaboratively as a team player to support both colleagues and customers. Required Education and Experience High School GED or High School equivalent Physical Demands: No heavy lifting required Position Type and Expected Hours of Work: . Weeknights, Weekends and Holidays 10:00pm - 6:00am or 11:00pm - 7:00am Full time Part time Travel: No travel is expected for this position Benefits (Full Time Employment) ICHRA Health Insurance plans with company contribution 100% paid dental insurance along with partially subsidized family plans Flex Spending Account 401k and company match Vision plans Vacation Packages Sick Time 100% paid long-term disability 100% paid life insurance To support our culture and company values, we have many functions and events during the year that allows team members a chance to come together and strengthen our organization such as: 4th of July BBQ Baseball games Easter Party for family Cinco De Mayo Ice cream days Department outings Annual Holiday celebration _We believe in being local, providing exceptional quality, service and having a reputation as being the best_.' Job Types:Full-time, Part-time Pay:From $22.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Vision insurance Work Location:In person.